RED ROCKET - Lights are on. nobody home...

[Marc Baleiza]

Hi All,

I have a clients Red Rocket card. Have installed their card into our MacPro, same slot as we normally have our working Rocket in. Once installed, the red lights under the card come on, and the fan is spinning but the card doesn't come up in a Mac System report or in Red Cine - X.

Client saw this when using a Sonnet Echo Express II, asked us to test on a MacPro. So its definitely a fault with this card. Any idea's before I tell them to send it back to RED?

I have been told that the card was shipped to them already in the Express II, maybe the connections were damaged in transit?

Cheers.

 

[Nick Pasquariello]

Hi All,

I have a clients Red Rocket card. Have installed their card into our MacPro, same slot as we normally have our working Rocket in. Once installed, the red lights under the card come on, and the fan is spinning but the card doesn't come up in a Mac System report or in Red Cine - X.

Client saw this when using a Sonnet Echo Express II, asked us to test on a MacPro. So its definitely a fault with this card. Any idea's before I tell them to send it back to RED?

I have been told that the card was shipped to them already in the Express II, maybe the connections were damaged in transit?

Cheers.

Sounds like the problem is with the card. You could try resetting the PRAM (reboot while holding down CMD-OPT-P-R until you hear the chime 3 times; takes about 3-5 minutes) with the card out, then reinstalling the card, and see if it still doesn't recognize the card.

I've used this method to get a working card re-recognized by a Mac Pro before, originally suggested by Jeff Kilgroe.