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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED Rocket Help Question - RR Callback - Decode Failed

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Leo Reyes

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I'm shooting using the Epic and I'm getting some errors during transcoding with the RED Rocket

Timebase: 23.98
Resolution: 2KWS
Framerate: 300
RC Ratio: 12:1
Firmware: 2.0.5

I'm transcoding to:
APR422 LT, 29.97, Full Debayer

Attached is a screen grab the status messages.

Can anyone tell me what they mean? Or how to resolve the issue?


LRREDRocketError_031312.jpg
 
I sometimes run into this - always resolved with a proper shutdown and reboot. (restart doesn't always clear it). Just speculation, but seems as though the RR gets upset and needs a time out :)
 
What version of RCX are you using? What version Driver and Firmware for the RR?

I've had weird things like this happen to me as well, my fix was to eventually delete my preference files. I think something was corrupted in my prefs somehow and by deleting them it made RCX start fresh and the errors were gone. I believe this was on build 10 or so.

Pref files are found in: /Users/username/Library/Application Support/Red/RedCineX/Preferences
 
Trinity Greer said:
I am having this problem too! Several Reboots and a driver reinstall later and nada. My card is permanently flakey. Did you get this resovled?
Click to expand...


I did get it resolved!

The solution was...Go to your "Crop" settings and crop the frame.
After I did that, it worked without any dropped frames.
No clue why, but it seemed to get everything Transcoded fine.

Let me know if that works.
 
Dealing with the same problem myself. Actually had to turn down a job due to it.

2009 quad core Mac pro. Installed my buddies card, did installation process to the T and anytime I tried to open up epic footage I wouldn't get anything in the viewer and in the status pane had the same errors you're having.

Tried all the fixes in here and couldnt get it to work.
 
Last edited:
Matthew Love said:
Dealing with the same problem myself. Actually had to turn down a job due to it.

2009 quad core Mac pro. Installed my buddies card, did installation process to the T and anytime I tried to open up epic footage I wouldn't get anything in the viewer and in the status pane had the same errors you're having.

Tried all the fixes in here and couldnt get it to work.
Click to expand...

I know I've had trouble playing back 5K footage with the rocket, in full res that is. Try switching to 1/2 res, crop your image (crop tool on the right)
Also, I forgot to mention to mark ins and outs on the footage.
 
Hey Leo, are you able to post a screen grab of the crop settings?

thanks !
 
I have recently started having this issue too. A company I'm working for has rented me a Rocket Card and a Mac Pro to work with, and I cannot figure out how to solve this issue. Here are my specs:

- Firmware 1.1.16.5
- Driver 1.4.19.0
- Mac Pro 1,1
- Mac OS 10.7.3
- RCPX b13
- Epic firmware 2.0.5
- Red One footage also affected (testing old footage, not sure what build number)
- 23.976 FPS
- Redcode 5:1
- QuadHD

I have tried everything (cropping, reseating the card, reinstalling all the software, nuking the system and doing a fresh install, etc.) to no avail. Do you guys have any ideas?
 
The error is back for me :(
I'm not sure what it is.
I'm thinking it might be the older Mac Pro towers?

My specs:
MacPro 2,1
8-Core 3.0ghz
12GB RAM
Snow Leopard
RR Latest Firmware and drivers.

I brought home some of the 300fps footage. I'll have to do process of elimination.
I'm thinking it has to do with the 2KWS framing.
I'm going back to playing with the crop settings.

I'll post my findings.
 
Leo Reyes said:
The error is back for me :(
I'm not sure what it is.
I'm thinking it might be the older Mac Pro towers?

My specs:
MacPro 2,1
8-Core 3.0ghz
12GB RAM
Snow Leopard
RR Latest Firmware and drivers.

I brought home some of the 300fps footage. I'll have to do process of elimination.
I'm thinking it has to do with the 2KWS framing.
I'm going back to playing with the crop settings.

I'll post my findings.
Click to expand...
Getting decode errors with 2K WS, 300fps, time base 25fps transcoding to Prores 422(HQ) 1920x1080. Latest RR drivers and firmware, RCX-Pro 14. Updated the camera to build 3.0.7. I haven't had problems transcoding 2K WS before the build update. Transcoding to 1280x720 works most of the time. The errors occur randomly. I can transcode a clip successfully and next time it will fail. All other camera resolutions transcode without any problems.
 
I'm suffering the same problem was working fine on build 22 updated to build 30 problem started and then went back to 22 and its followed it back to there :-( I followed the preferences advice but at the last stage I don't have a preferences folder
 
I've just had a thought...I recently updated my mac to OSX V 10.9.2
Do you think this could have anything to do with it???

I'm just trying to work out why this seemed to happen when I made changes and maybe my Rocket isn't dead...
 
If you're using a TB chassis, add a single lane PCIe card to the chassis and/or move the rocket to a different PCIe slot, it's a gen1 card and doesn't always connect properly in the same slot after an update.
 
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