RED refunds and fine print....

[Stuart English]

Red-one

Red-one

If you have every faith that the system will be reliable in a year why not say that you will honour industry standard levels of reliability for electronic cameras? No one is expecting a 100% bug free camera and post workflow.

Mike, I already see that evidence. What in your opinion is the definition of "industry standard levels of reliability" ...

 

[I Bloom]

Some one asked me today on a Red set if I thought Red would "solve their workflow problem." I explained to him. "There is no problem, just a learning curve."

That is a fact.

Now maybe that curve gets less steep in the future, but lets face it. Red built their camera around workflows that place the quality of the final image above all other considerations. Folks who insist on WSIWYG workflows and spitting a finished product out of an NLE might never "get it". That's fine by me.

IBloom

 

[Emanuel A.]

Just an echo of a thought,

Red has been the best company I've ever had the chance of dealing with when it comes to customer care

We're all human and we all make mistakes.. Red turns these mistakes into gold. I could never get mad at them. They are too good to me..

Nice to read, nice to know.

 

[theKGB]

To answer some of the off topic comments.
I know the current guild is buggy. I know its beta. I didn't get an order in early for this reason.

With lots of RED cameras out there we have to be in the game and for some buying kit rather than renting is a preffered business plan.


Sure there are plenty of reservation holders who will buy a used RED now, but my post refers to a situation in 12 months time.
What if RED (including post software) is still unstable and by then there are 4000 buggy cameras in use.


The cost of equipping for 35mm digital format to my liking is indeed more than just the cost of the camera for someone like me without many 35mm lenses and accessories. ie my existing 4x4 filters can't be used with the new zoom. So the $$ risk is not low.

Back on topic.
Perhaps a criteria is that any persistent camera fault where you can lose a shot, despite following manufacturers instructions to a letter is a sound legal reason to return a camera.


The thread is about returning a camera in a years time, if this kind of thing is happening rather than to rely on an "ebay warranty".

Thanks for the advice on if I am suited or not suited to shooting with RED.
There is always something to learn, especially about RED and RED users, even for someone like me who has been demoing and shooting HD since Cannes 2001 and pretty much exclusively shooting commercials and docs with electronic cameras since 1981.




Mike Brennan

It's all valid questions, however buyers beware. If you are not 100% certain or can't get satisfying answers to your concerns I highly recommend that you don't get into Red at all.

If you buy Red with all these unanswered questions,fears and concerns then you're going to be an annoying customer to Red and terrified end user as far as you go. Either way no happy endings there.

I know as a business owner someone who's so concerned with doing business with me would of been told to turn around and go away.

So Just be happy that I don't operate this particular business

All I am saying is
If you can't make up your mind, don't buy, if you buy then better not be running around with "I told you so.." IF something goes wrong.