Jim Elias
Well-known member
Hi Gediminas,
Let's not mix up the issues. If you have something that is clearly defective, we'd be happy to effect an exchange or personally guide you through an adjustment or repair, if it is something simple. Obviously, certain basic functions should be there.
But dinging the O-Box indiscriminately because it didn't live up to a particular weight expectation is not productive and ignores the possibility that it might really be the best thing available in this particular build. There are certainly lighter clamp-on matteboxes, but do they have rotating stages and (in your case) flag holders on all sides? How sturdy are they? What do they cost?
These forums are read by a lot of people and although we really don't like to be confrontational (and especially not with our customers), we're compelled to set the record straight as necessary. Please do feel free to get in touch with me regarding getting the problem solved. Hard feelings are definitely not the outcome we're looking for.
Best
Jim
Let's not mix up the issues. If you have something that is clearly defective, we'd be happy to effect an exchange or personally guide you through an adjustment or repair, if it is something simple. Obviously, certain basic functions should be there.
But dinging the O-Box indiscriminately because it didn't live up to a particular weight expectation is not productive and ignores the possibility that it might really be the best thing available in this particular build. There are certainly lighter clamp-on matteboxes, but do they have rotating stages and (in your case) flag holders on all sides? How sturdy are they? What do they cost?
These forums are read by a lot of people and although we really don't like to be confrontational (and especially not with our customers), we're compelled to set the record straight as necessary. Please do feel free to get in touch with me regarding getting the problem solved. Hard feelings are definitely not the outcome we're looking for.
Best
Jim