Red NYC SoHo Store, Amazing Team and Service

[Mat_G]

My 7” touch finally shipped the day before Xmas eve and was scheduled to arrive at the Red NYC store today (26th) for pickup.


FedEx managed to mess up the delivery and I was faced with the dreaded “delivery exception”.


I leave for a 2 month road trip Sunday morning (ultimate destination LA) so I would’ve had no way to get the display along my travels.


Riqué and Anthony @ Red NYC bent the universe and went to FedEx (keep in mind the NYC store closed at 6pm on a Friday night) and they snatched the package from the FedEx station and had it dropped of to my residence @ 8pm!


Just wanted to share my personal experience with the NYC store/team... I’m blown away by the customer service.

 

[Bob Gundu]

Amazing!

 

[Jason Diamond]

I can say with certainty that both Anthony and Rique are the best.

 

[Jarred Land]

My 7” touch finally shipped the day before Xmas eve and was scheduled to arrive at the Red NYC store today (26th) for pickup.


FedEx managed to mess up the delivery and I was faced with the dreaded “delivery exception”.


I leave for a 2 month road trip Sunday morning (ultimate destination LA) so I would’ve had no way to get the display along my travels.


Riqué and Anthony @ Red NYC bent the universe and went to FedEx (keep in mind the NYC store closed at 6pm on a Friday night) and they snatched the package from the FedEx station and had it dropped of to my residence @ 8pm!


Just wanted to share my personal experience with the NYC store/team... I’m blown away by the customer service.

Thanks for sharing Mat. I love to hear stories like this. I am so proud of our NY team and we are lucky to have them. They really understand the RED spirit. Couldn't do this without them and glad you got sorted. Have a great road trip.

 

[William Albertini]

Yes they are great, let us not forget Scot as well.... The only problem I have is because the store is so close I had to freeze my credit cards in a block of ice.

 

[Akin A]

I agree. Scott, Jonah, Rique, Anthony... all cool people.
I bought my Scarlet Dragon from the SoHo store and a week later, I needed those impossible-to-find screws for the Mini-Mag Side SSD Module. I called them up and they said they'd stay open a little longer after closing, so I'd have time to get there and buy them. Same for when I dropped off my brain for them to ship off to get the Interchangeable OLPF mod.

 

[Mike Simpson]

only good experiences with them as well for me

 

[Ryan Hamblin]

Looking forward to checking out the store next week