Red - My Account Section

[Onur YILDIRIM]

Hi,

I received the "ready to ship" email and logged on to my account to add accessories and finalize my order but "my account" section does not work properly.

I cannot tell you what the error is but most of the time it simply won't load when I click on a link on the page... Sometimes the page returns connection error or "not found" error... and sometimes it loads after a very long time...

Same goes for the "store" section... I need to add items to my order but it took me at least 2 hours to finally add all the items I want...

(Before I started writing this post, I clicked the "open orders" link and just a sec ago the page returned the following error)

[SIZE=2]Proxy Error
Reason: Error reading from remote server[/SIZE]

and sometimes it returns:

[B]The document contains no data.
The network link was interrupted while negotiating a connection. Please try again.[/B]

Anyway, the Red email says I have to finalize my oder by 6th (tomorrow) and I have to change the shipping address tomorrow (once I get it from my friend in NJ)... hope your server works properly tomorrow...

 

[Markus Rave]

Had the same problem. The site is still beta. Give your salesrep a call. He will help you by any means. I tried out everything with the site, then gave up. The only thing that really worked was adding stuff. Deleting items did not work at all.

Markus

 

[Martin Weiss]

Also helps trying a bit later. Right now it worked for me.

 

[Lewis-M Soucy]

Happened to me as well. Took me an entire day to try and get my stuff sorted properly, unsuccessfully. But just write the order yourself and email them with that clear list of what you want (quantities, prices, SKU codes, total, etc) and they will do that for you. That's what I did and a couple of hours later, I log to my account and there was a perfectly clean order of my stuff lined up there. They're really fast and efficient, trust me!

 

[hanselblat]

Don´t forget, for those who didn´t read big jon´s schedule update post that the drive cable isn´t included with the drive anymore, you have to order it separately!

 

[Onur YILDIRIM]

Thank you all..
I'm sure the Red Team always do their best...

Anyway; at last, I could finalize the order today. It was very slow but at least did not receive any connection or "not found" errors...

BTW, I now have 2 seperate orders (when I placed the deposit months ago, I've just ordered the Red One body, EVF and the nikon mount) ..and now I added the accessories and so.. But these two orders have two different order numbers in my account. I sent an email to Red and asked them to combine these orders and send them all at once... Hope I don't experience any problems..

Don´t forget, for those who didn´t read big jon´s schedule update post that the drive cable isn´t included with the drive anymore, you have to order it separately!

Thanks but I didn't order the Red Drive and its cables since the dirve is said to be dropping frames.. I'll only be using the CF module and CF cards...

 

[Andrew Martin]

I have had no problems with my account section, was a little slow refreshing during the week but that's it.

I had 4 order sections, Randy sorted everything out for me Friday (thanks again if you read this)

Paying monday - its going to be like passing a kidney stone (i know what that feels like) but i am mega excited - really cant wait.

Andrew.

 

[Sam Roberts]

Thought I was the only one...I too spent hours yesterday trying to update my list. You'd click something and then have to wait 3 or 4 minutes before it showed as selected.

I did finally add some more stuff to the list but when I added things the quantity numbers went haywire showing 4 or 6 of something rather than 1 or 2. I tried changing the quantity numbers but it didn't work. Honest to God I really don't need 6 top handle extensions.

It also kept creating new orders every time I clicked something in the RED store rather than just adding to the original order. Is this normal?

 

[Ergin Ozturk]

same happened to me. it randomly change my order list..)