George D.
Well-known member
I just want to take this opportunity to say how grateful I am and how much I love the quality of Customer Service you get from Red.
Never do they deny help, and it is always friendly, courteous, thoughtful, considerate, and kind. You would never, ever, ever get this kind of support and customer service from companies like Nikon, Canon, Panasonic, Sony, etc. Not only that, but the service you would get, would be from some teenager in a foreign country that not only can't speak English and is impossible to understand, but doesn't know one end of a camera from another either.
The last couple of days I was getting very frustrated at the fact that I could just not get the R3D files from our new Scarlet to load into our Adobe Premiere Pro CS5.5 editing program. Last evening, Brad Harris, from Red Support, called me and walked me through the process of installing the Red CS5.5 Plug-In needed to make those files work. He was knowledgeable, friendly, courteous, patient, and tolerant of my computer ignorance, and kindly helped me through the process. I could have NEVER, EVER, EVER done that by myself. I just don't know that much about computers. I've been a shooter and DP my entire career, not a computer geek.
So, thanks AGAIN to Red Support, I have passed yet another dilemma.
Your cameras are the best and your people are even better.
THANKS RED!!
George D.
.
Never do they deny help, and it is always friendly, courteous, thoughtful, considerate, and kind. You would never, ever, ever get this kind of support and customer service from companies like Nikon, Canon, Panasonic, Sony, etc. Not only that, but the service you would get, would be from some teenager in a foreign country that not only can't speak English and is impossible to understand, but doesn't know one end of a camera from another either.
The last couple of days I was getting very frustrated at the fact that I could just not get the R3D files from our new Scarlet to load into our Adobe Premiere Pro CS5.5 editing program. Last evening, Brad Harris, from Red Support, called me and walked me through the process of installing the Red CS5.5 Plug-In needed to make those files work. He was knowledgeable, friendly, courteous, patient, and tolerant of my computer ignorance, and kindly helped me through the process. I could have NEVER, EVER, EVER done that by myself. I just don't know that much about computers. I've been a shooter and DP my entire career, not a computer geek.
So, thanks AGAIN to Red Support, I have passed yet another dilemma.
Your cameras are the best and your people are even better.
THANKS RED!!
George D.
.
I'm very happy for you. It's true, the RED Bomb Squad is one hell of a crew! You just have to love them all!
