Red Harddrive and firewire connections

[michael campbell]

I shot my first bit of Red footage using the 320 gig harddrive. Can someone tell me why the firewire 800 and 400 connections are not getting recognized by the pc. I connected using the power cable and firewire 800 with no luck as will as 400 also no luck. I finally connected the usb cable which is working but very slow. Am I missing something???? I was told that the firewire 800 is the way to go. Do I need some other software?
MC

 

[ericyoung]

You shouldn't need any other software.

Try a different firewire cable, and a different computer to eliminate those being factors.

If still no luck, you may have damaged your firewire interface at some point - firewire is supposed to be hotpluggable but if you google you'll find it is rather prone to damage.

After trying this with no luck you'll have to talk to Red support.

Always try to plug in the drive firewire before powering the drive up.