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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED HANDLES.. they suck.

A. Bastaki

A. Bastaki

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YES, Both... Left and Right... ive got both casts... the matte finish and the glossy looking one.

THEY both don't tight at all.. not even close. my fingers have gone numb trying to press on the screws... the hex slot has lost its edges.. curved out from ratcheting... and it's still so loose.

i've seen a pic with a guy pushing the gap all the way and the thing would be still loose... how can this problem be fixed without sending it back to red?

and it's a serious issue... my work depends a lot on handheld shooting... many have this problem as im sure many have ordered base production packs. I hope red fixes this problem with their future handles
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LIST OF PENNY STOCKS
 
Dumb question, but I gotta ask: you do know that the wingnut can be pulled away from the hex and repositioned so that you can tighten it further and further, right?
 
Barry, I can confirm this issue with the RED handles. It's not just a wingnut issue in many cases. It's a cast-component issue. I have seen some handles that tighten up and work great and I've seen some that just don't fit right and will not tighten down all the way.
 
Im sorry to say this, but they suck just as much in Denmark as in Abu Dhabi. It just doesnt work.

It's not about tightening the wing-nut enough, but more about the diameter tolerence and the friction of the handle/rod connection.

And the same is true with the dovetail/shouldermount, the tolerances are just way off.
 
Isn't there a QC before these items are getting shipped out? Several people are reporting the same problems. And its giving RED accessories a poor reputation. You shouldn't have to jerry-rig a brand new piece of equipment. I've read about people putting tape on the dovetails and washers to make items tight.
 
Akube said:
yes i do know that the wing-nut can be pulled, re-positioned (and/or rotated) and pushed again.
Click to expand...
this is not good but we can not do anything about it.there was several threads about this issue but nobody had an action for it .
in Lates Big JON Faq update he mentioned something about quality issue
but he didn't make clear statement about it here is what he said
LINK http://www.reduser.net/forum/showthread.php?t=7464

Difficulty in getting satisfactory casting quality is creating a back order situation on most cast parts. This is creating an issue with camera delivery, as all cameras are being ordered with Base Production Packs, additional mounts and accessories. We are working feverishly on resolving the parts quality issue and hope to have complete stock soon. Our customer service team (Bomb Squad) is now servicing one thousand customers on an individual one on one basis. The number of customers increase by 250 every two weeks. We are refining the process on a daily basis, but there are going to be issues on both sides, based on communication errors, parts backorders, obsolete email contact info and a dozen other things. Please bear with us. If you have a problem with your purchase experience, you can email me directly, before it becomes a BIGGER problem and you feel like taking it to the boards, at jon@red.com. I've got broad shoulders and am here to help.


Any way i am planing to visit some nuts store
Try having a small collection of acessories which i may need it for tighten red pecies
 
i got it sorted.. i needed like a bazillion washers. and a towel to soften the push on the fingers... i was able to pull it through. though the handles still turn around.

the glossy surfaced one was a lot easier to fix... i just needed a cloth to really turn the knob around. I was able to have it tightened well. pics coming soon.
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As prevalent as the accessory hardware problems are proving to be, and as long as these problems have been going on, I'm frankly shocked that Jim hasn't issued one of his personal assurances that "everything will be made right, just give us time" statements. There's no question but that the handles, shoulder pad/dovetail, and baseplate are proving defective in an alarming percentage of cases. And since defective support gear for a 25-30K camera rig carries with it risks considerably higher than the value of those support pieces themselves, I feel a statement of acknowledgment and pledge from Jim (or from someone on his behalf) is well overdue.

I should add that I am far from one of these "entitled" RED users who think because this is such a fantastic product and company that I have a right to demand -- and receive -- anything I want whenever I want. I was vocal when I felt others were far too impatient and pushy regarding Windows workflow support and RED's exclusive agreements with Apple, even though I am firmly a Windows-based editor. I just don't see that there's any cause for "kicking the idea around [without] promises or guarantees," as Brent put it in another thread. When products aren't fit for the ordinary purposes for which they are intended and would not pass without objection in the trade, they are, by legal definition, defective and the onus is on the seller to make that defect right.
 
All,

I do apologize for the inconsistencies that some of you are experiencing. We are making changes in a real time environment, and a few of you are seeing the results of that.

I hope everyone understands that these issues are not from us choosing to make compromises, we are just moving at a million miles an hour, and we are dealing with these issues as fast as possible. Quality issues are not something we take lightly.

You guys arn't wrong for expecting more, so do we, and if its any assurance to you, you can take comfort that our accessories are getting better every day, just like it has with the cameras.
 
The most important question to be answered here is whether or not people with these problems will get replacement parts or not?
 
If we sent you a part that is defective, we will replace it. That doesn't include running changes for things like focus marks etc, but if we sent you something that doesnt work, we will fix it. It's been our policy since day one to take care of you guys by doing what's fair and it always will be.
 
Jarred Land said:
If we sent you a part that is defective, we will replace it. That doesn't include running changes for things like focus marks etc, but if we sent you something that doesnt work, we will fix it. It's been our policy since day one to take care of you guys by doing what's fair and it always will be.
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Jarred - a shoulder dovetail plate that rocks around under the baseplate - would you define that as "doesn't work"?
 
the shoulder dovetail isnt a compression wedge like a base plate, its a pin lock, so some movement is to be expected.
 
Jarred Land said:
If we sent you a part that is defective, we will replace it. That doesn't include running changes for things like focus marks etc, but if we sent you something that doesnt work, we will fix it. It's been our policy since day one to take care of you guys by doing what's fair and it always will be.
Click to expand...



I can vouch for this statement.. Red customer support is THE BEST customer support I have ever received for a product... period. :gun:
 
hey Mark your comments are noted.

The shoulder plate will mount on a tripod just fine, it just wont be as solid as it looks like your hoping for. The shoulder dovetail's primary purpose is to be used on your shoulder. We make the cheeseplate that attaches to the baseplate for when you want to have a rock solid base with zero movement, if thats how you plan on using it.
 
Thanks, Jarred you're right.
I've got the cheeseplate, and should use it.
The only small bummer is that it takes a few minutes to change from cheeseplate to shoulder dovetail (I always have the side mounts on to help protect the camera).
 
Jarred, why don't you make a wedgeplate with compression that fits the baseplate, or redesign the shoulder dovetail so that it does so? That shoulder dovetail is so complex at the moment - full of plates, screws, springs, lubricants, Plastic bits... and there is only a limited number of positions it can be slotted into in the baseplate - balance on a tripod can be pretty close but not necessarily perfect. The wheel's been re-invented here, and the original wheel works much better, I'm afraid.
 
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