Dragan Trifunovic
Well-known member
- Joined
- Aug 17, 2012
- Messages
- 134
- Reaction score
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- Location
- Belgrade, Serbia
- Website
- www.helivideo.rs
My RED SW died few months ago during shooting and was sent to RED Europe for repair. Camera was still under warranty.
First info I got from them that turnaround should be 5-7 days and that was fine, but diagnosis was prolonged few times and finally I got information that lot of parts on my camera was burned,
also 4.7" lcd, EF mount...
They accused me that camera was burned by "over voltage or reversed polarity". At the moment when camera died it was completely same setup as whole day during this shooting and also as many many times in almost full
year before. They asked me 4000€ for service!
Tried some kind communication with them but finally I was pissed of when some of their "engineers" has concluded that camera was 100% burned by reverse polarity or over voltage.
HELLO there....this camera has over voltage/reverse polarity protection!?
After I complained directly to RED US and Jarred I got new email from RED Europe with information that they are very sorry and that my camera will be repaired free of charge (under warranty).
After more than a month (and lot of lost jobs and income) I received my SW back repaired...but just one month later 4.7" lcd backlight stopped working and it was unusable.
Sent it again for repair and I got it back today. It is working but it has some strange new non original screws and some very bad rattling noise coming from LCD.
There are lot of people with very bad stories and experience with RED Europe service and I really don't know why RED HQ isn't doing anything about this!?
I've totally lost trust and confidence with my Red SW and other RED equipment
First info I got from them that turnaround should be 5-7 days and that was fine, but diagnosis was prolonged few times and finally I got information that lot of parts on my camera was burned,
also 4.7" lcd, EF mount...
They accused me that camera was burned by "over voltage or reversed polarity". At the moment when camera died it was completely same setup as whole day during this shooting and also as many many times in almost full
year before. They asked me 4000€ for service!
Tried some kind communication with them but finally I was pissed of when some of their "engineers" has concluded that camera was 100% burned by reverse polarity or over voltage.
HELLO there....this camera has over voltage/reverse polarity protection!?
After I complained directly to RED US and Jarred I got new email from RED Europe with information that they are very sorry and that my camera will be repaired free of charge (under warranty).
After more than a month (and lot of lost jobs and income) I received my SW back repaired...but just one month later 4.7" lcd backlight stopped working and it was unusable.
Sent it again for repair and I got it back today. It is working but it has some strange new non original screws and some very bad rattling noise coming from LCD.
There are lot of people with very bad stories and experience with RED Europe service and I really don't know why RED HQ isn't doing anything about this!?
I've totally lost trust and confidence with my Red SW and other RED equipment
