RED DSMC2 HELIUM HD-SDI PROBLEM WITH SMALLHD OLED SDI AC7

[Andre Chesini]

Hi,

I'm having issues with a Red DSMC2 Helium related to the HD-SDI. I have the DSMC2 V-Lock I/O Expander and while I'm trying to connect through the sdi to a SmallHD AC7, I can't get picture. I tried different cables, different power options. I even sent my monitor to SmallHD for service which they connect and had no issues. I connect the same SmallHD to other cameras and all was working. It works with the RED through HDMI but it doesn't work on SDI. I tried toggling the on and off HD-SDI as well, and still no success.

I'm wondering if someone is having issues with they sdi connection, and possible some solution.

I'm on firmware 7.0.4.

Thanks

 

[Wil Wong]

Did you enable the SDI? There is a checkbox in the SDI monitor setting. Also is the frequency set to automatic? That might help.

 

[Andre Chesini]

Yes, I disable / enable the SDI. I also changed the frequency to auto but still no signal. Thanks

 

[Peter Strietmann]

Try powering it from the AC power supply. May be a battery issue. Also check the voltage display on monitor and rear analog sub drop down menu. What batteries are you using?

 

[Andre Chesini]

Hi, thank you all for the information.

I could solve the issue, and the problem was on the power of the SmallHD AC7. I was powering using a canon LP-E6 adapter for the monitor and with that setup just the HDMI was working. I powered the monitor through p-tap power and both SDI and HDMI are back in business.