Welcome to our community

Be a part of something great, join today!

Log in
  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED DRIVE

S

Sean Overbeeke

Member
Joined
May 20, 2009
Messages
9
Reaction score
0
Points
0
Age
45
So I'm going now on close to 5 months without receiving my red hard drive that I paid for. I'm told on a weekly basis by Brian Byrne that we're still waiting on the drives to come in. I'm started to feel lied to and this is my only way of hopefully getting the attention of a red higher up. I've spent over $50,000 at your company and I'm not appreciating the way i'm being treated. I have been nothing but polite and patient and all I expect is the same in return. Somebody please contact me at 919 619 6658 or email me at gts102@gmail.com

Sean Overbeeke
 
Hey Sean.. if you actually paid full for it, and have not gotten it, then you are right.. you got screwed. I would probably be more angry than you are :)

Backorder or not.. we should not be asking for you to pay in full if we do not have the product ready for shipping. I think we got some drives in last week, let me see if we can hook you up.
 
THANK YOU JARRED!!! Anything you can do to help would be MUCH appreciated.
 
Last edited:
No worries Sean.. you gotta remember its not our rep's intentionally lying to you, they honestly think your drive is coming but the drives have been a bit of a roller coaster at manufacturing through QA so "tomorrow" has turned into "next week", over and over and over again :)

Regardless.. Brent will beep you shortly to see what we can do.
 
Sean Overbeeke said:
So I'm going now on close to 5 months without receiving my red hard drive that I paid for. I'm told on a weekly basis by Brian Byrne that we're still waiting on the drives to come in. I'm started to feel lied to and this is my only way of hopefully getting the attention of a red higher up. I've spent over $50,000 at your company and I'm not appreciating the way i'm being treated. I have been nothing but polite and patient and all I expect is the same in return. Somebody please contact me at 919 619 6658 or email me at gts102@gmail.com

Sean Overbeeke
Click to expand...

Sean,

I know exactly how you feel. It's been six months now since I ordered drives and 16GB CF cards. Nothing seems to happen. I kept asking on a weekly basis. I get to hear all sorts of excuses. I'm about to give up begging for gear I paid for.

Martin Hoehe
www.pillefilm.de
 
Although I haven't been waiting as long, I've also already paid for the drive as I was told it would be a "week and a half" on Aug 21....I certainly hope I won't have to wait 5 months for a drive....
 
Jean,

this quote is dated september 17th: "your order is actually in the warehouse as priority for when the drives become available."

So when will the drives eventually become available? Are you stated "priority"?
Jarred wrote earlier in this thread that he thought some drives came in last week. Nobody contacted me so far.

Martin Hoehe
www.pillefilm.de
 
If you are still waiting on a Drive please send me an email at brianb-at-RED-dot-com and i will clear any questions up that you may have. I take care of back order fulfillment and can let you know where you stand in the fulfillment process. We did receive a group of drives late last week, so the fulfillment process should be going full steam ahead this week.

-Brian
 
Jarred Land said:
Backorder or not.. we should not be asking for you to pay in full if we do not have the product ready for shipping. I think we got some drives in last week, let me see if we can hook you up.
Click to expand...

So does that mean you're going to pay me interest on the money I paid for the RPPs about a month and a half before I got them? :smiley: I am kidding ofcourse, but a little something would have been nice.
 
Tony Lorentzen said:
So does that mean you're going to pay me interest on the money I paid for the RPPs about a month and a half before I got them? :smiley: I am kidding ofcourse, but a little something would have been nice.
Click to expand...

A month and a half you said? My Red rep got my final payment for two RPP Metric sets on Aug 13... exactly a month and a half ago. To be delivered "late August". May I have some hope? Or may be number 13 will not help?
Guido
 
Edited. Please do the same so her name is not shown. You're right. It was out of line. Wasn't thinking when I wrote that last night. Anyway...

The RED folks have assured me that I'll be getting my drive soon. Thanks for the quick response RED.
 
I paid for my REDrive in full July 6th and have not received it either.... but waiting patiently and emailing my rep every other week.

Fingers crossed it will arrive soon as I'm a bit crippled now that I've upgraded to build 21 and only have RED 8GB CF cards.
 
We actually meant it when we said we got a bunch of drives in last week and are starting to ship in bulk this week. So, Brian B is working frantically to get our RED-DRIVES as quickly as possible. We hope to get them out fast enough to be out of backorder by the end of this week. If you are waiting on a drive and have not heard from Brian in the next few days, please send him an email at brianb - at - red - dot - com so he can assist you.

BC
 
The friendly fedex man came today and gave me a box from RED. Inside, my hard drive. Thank you. Thank you. Thank you. I'm putting in an order for the primes on Friday. Any idea what the wait time is on those?
 
Thks

Thks

Hi,
I think mine was shipped yesterday.Thks RED Team.I hope I get my batteries and power pack soon.
Thks
Harcharan
 
I think what we are experiencing is that full transparency from RED to it's customers makes RED look bad when they're venders fail to make good delivering when promised.

Bleeding edge technology + economic turbulence in the supply chain + domino effect = don't expect the product to ship until you get that fed ex tracking number.

RED does a unbeatable job at getting back to it's customers with updates.... just trust them. They will get it to you when they can.
 
You must log in or register to reply here.
Back
Top