Red dragon error 0x000001e with PRO I/O

[Ryan Sheets]

Red is working on this for me...but wanted to reach out seeing if someone may have solved an issue like this already as well.

I have a Red Epic Dragon that has the newest software as of today. Works well without Pro I/O audio module...when I go to record with the Module it goes to error 0x000001e and shuts down.

Just checked and rechecked all the connections, etc and tried 6k, 5k and 4k...none work with Pro I/O.

Removed Pro I/O and in the audio menu took it away...and then all recording works.

Any thoughts on this?

(Leave tomorrow for a huge job I need this for...appreciate it)

 

[Chad Lancaster]

Best to call support if you need immediate help

 

[Bob Gundu]

Look very closely at the pogo connectors. They can get bent and all hell breaks loose.

 

[Milano Questa]

0x000001e is Red's way of saying it's fucked. Dead. Gone.

 

[Brian Merlen]

Lol call tech support

 

[Ignacio Aguilar]

Try to update again the firmware with all its AKS attached, including the Pro I/O module. That may solve the problem.

 

[Mike Yonts]

I had a similar problem with my Epic MX and the Pro I/O. For me it happened on earlier builds of version 6 firmware, but the most recent build fixed it. Maybe try rolling back to the last build of version 5?