Red Customer Support is #1 - Thanks for leading the way!

[Ryan E. Walters]

I'll be the first to acknowledge that as Red is a young company they have had various growing pains over the years (supply of products for example). However, it never ceases to impress me how great Team Red is at customer support. I think that they are so good at it that it has become the accepted norm here and often gets over looked.

So I just wanted to give a quick shout out to all those bomb squad reps who work quietly behind the scenes to make Red what it is- a great customer oriented company. When I had a camera go down just before a shoot, they quickly helped me get a replacement while mine was in the shop. When I needed a lens for a shoot, they made sure it got there in time. When I have questions, they have answers. There are a lot of people behind the scenes who do not get the recognition they deserve. And this post is for them. Thanks for going the extra mile, and really supporting your customer. You make Red what it is- and you make customers like me very loyal to your company. Keep up the great work! :beer:

(If you do not believe me, try getting the same kind of service from other camera companies like Sony, Panasonic, etc ...)

 

[Taylor Morrison]

Could not agree more. The reality is that I am getting used to such great customer support that its a real let down when you don't get it from some other company... No mention of that here. However I have a new hero for support at Maxx Digital and he is Devon! Wow... he is walking me thorough some mysterious bugs on a mobile rocket and could not be more helpful. Far above the usual tech support I have encountered elsewhere.

And I really like that sink too Ryan!

I think your kitchen going to be sweet!

 

[Cail Young]

I have to say in all honesty that whilst this might be 100% true for those living in the same time zone as LA (or similar) for us over here in GMT+11 where business hours overlap by about 4 hours in the summer and 2 in winter - RED really needs to work on email response. When I can reach people on the phone (horribly expensive international call or unreliable Skype call) service is great, but email response is neither here nor there.

 

[Ryan E. Walters]

And I really like that sink too Ryan!

I think your kitchen going to be sweet!

LOL! Nice- few people catch that, way to pay attention.

 

[Charli Toratani]

I agree so much with this thread right now. Thank you so much Chris R., our bomb squad rep. You're the best!

 

[Rob Ruffo]

Calls to bomb squad have been amazing. Smart, extremely helpful, beyond the beyond of the line of duty.

 

[Brandon H]

Yeah I completely agree. Bomb squad is awesome. Even though I've experienced delays, they always communicate with professionalism and patience. Keep it up RED.

 

[Cüneyt Kaya]

I have to say in all honesty that whilst this might be 100% true for those living in the same time zone as LA (or similar) for us over here in GMT+11 where business hours overlap by about 4 hours in the summer and 2 in winter - RED really needs to work on email response. When I can reach people on the phone (horribly expensive international call or unreliable Skype call) service is great, but email response is neither here nor there.

email contact works perfectly for me, be it with Base or England.

 

[Brian Petrie]

LOL! Nice- few people catch that, way to pay attention.

Haha, BTW If it's on back order I have had great luck with my black e-granite sink (ELG250RBK) they're cheap and easy to clean. Not to mention they match well undermounted with granite counters and look great with stainless steel appliances. Anyways, I agree your kitchen sounds great. Haha sorry to get so off topic but I am glad you started this thread to let the Bomb Squad know how much we all appreciate them!

 

[Brent Carter]

Thanks for this thread, guys, we really do appreciate the props.

BC

 

[Ketch Rossi]

Why do you guys think that I try to always find some time and energy to Cook something Delicious every time I go visit the Boys over at RED???

Because this guys they really deserve IT!!

I mean, SERIOUSLY...

A) Answering e-mails at all time of day, well past business hours, or should I say Dinner hours

B) This guys Respond to both emails and or posts on this forum even on weekends, try to get that form any other Company's Employees (cough.. cough..)

C) They communicate with their costumers as if they were their buddies... well, actually I'm buddy with most of them hehe, and so they are with many other Redusers


RED Rocks.. but RED TEAM ABSOLUTELY ROCKS!!

 

[Ryan E. Walters]

... but I am glad you started this thread to let the Bomb Squad know how much we all appreciate them!

Yep- I think a lot of times they go un-noticed / appreciated, and Red would not be the company they are without them. Keep up the great work Bomb Squad!

 

[Gunleik Groven]

It is great!

 

[Shawn Nelson]

A big ditto, especially to team Brent & Kelly, those two are just such the rockstars and are a big reason I love Red so much.

 

[Brent Carter]

Thanks, Shawn

BC

 

[Kelly]

A big ditto, especially to team Brent & Kelly, those two are just such the rockstars and are a big reason I love Red so much.

Thanks! We are always happy to help

 

[Uli Plank]

I'd like to add a "thank you!" for Marco "Polo" Montenegro, who as always helped us in a very responsive and efficient manner. It feels really different to work with a company that cares for a refurbished, discounted product (our RR board) just as well as for anything else they sell!