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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Red confirmed that 48GB SSD did not work with the current build of the Red One camera

I don't think they would care.

Obviously the Red One MX firmware is the lowest priority for them. Red One MX is already an end of life product. Why would they care?
They would rather spend all the resource on the Epic and Dragon Sensor.
We are just $4000 refurbished camera buyer not the Epic big customer. Who will care if we got cheated to buy the 48GB media and unable to use the camera.
If they actually care. They will at least make an official announcement saying that the 48GB SSD won't work with the Red One yet and admit their fault. And actively provide solution to people like us.
But no it didn't happen.

I've been waiting since mid Nov when they said "Yes the 48GB SSD will work without any issue". And then when I receive the SSD they said it won't work with Red One. And my SSD is a piece of grey brick until they decided to release a firmware for it.
 
The firmware for RED ONE with 48GB support is in internal test so, yes, we care. I apologize - we had obviously planned to have 48GB support in RED ONE much earlier but ran into a few technical snags. As you know, we take media very seriously - if there is any chance it is not 101% bullet-proof, we err on the side of caution.

BC
 
Lau Ho Ming said:
I don't think they would care.Obviously the Red One MX firmware is the lowest priority for them. Red One MX is already an end of life product. Why would they care?They would rather spend all the resource on the Epic and Dragon Sensor.We are just $4000 refurbished camera buyer not the Epic big customer. Who will care if we got cheated to buy the 48GB media and unable to use the camera. If they actually care. They will at least make an official announcement saying that the 48GB SSD won't work with the Red One yet and admit their fault. And actively provide solution to people like us.But no it didn't happen. I've been waiting since mid Nov when they said "Yes the 48GB SSD will work without any issue". And then when I receive the SSD they said it won't work with Red One. And my SSD is a piece of grey brick until they decided to release a firmware for it.
Click to expand...
You do realize that the camera you paid $4000 for was $25,000 less than a year ago. The MX will still bring over $8K, so you could, if you wanted to, sell your "gray brick" for almost ten grand. Sell the 48 and take a small loss, then buy a 64 and go shoot your movies. Or wait. But don't say you were cheated. They were trying to protect your butt from dropped frames and whatnot.Go look at your MX - you can't get that for $4K anymore. That was a once in a lifetime thing. And you got one. Last year that was $25K. And now you have one. Be glad! You got the wrong SSD. Oops. Fix it - go do what you need to do to start using it. It might just mean getting some more cash together, but guess what? That's what we do.
 
Florian Höhlich said:
Well, it doesn't work! :(
tested it a few minutes ago. If you are running build 32 or 31 doesn't matter!
Only 2k, redcode 26 usable! :(
Anybody out there in europe who wants to trade 3x 48gb for 2x 64gb? :)
Click to expand...

Ah! I know what that is! :)

Shouldn't be too hard a fix so I bet it will be in there with the new build when it comes out.
I'm curious tho, can you shoot high speed in 2k redcode 26?

Freya
 
Lau Ho Ming said:
I don't think they would care.

Obviously the Red One MX firmware is the lowest priority for them. Red One MX is already an end of life product. Why would they care?
They would rather spend all the resource on the Epic and Dragon Sensor.
Click to expand...

Sounds sensible to me! I'm glad they are doing some updates tho! :)
Looking forward to the new build!!! :)

Who will care if we got cheated to buy the 48GB media and unable to use the camera...
...And my SSD is a piece of grey brick until they decided to release a firmware for it.
Click to expand...

Well it looks like you can use the 48gb drive to shoot in 2k redcode 26, so you can get going with the camera after all, and then you will be a lot more comfortable with it all when the update arrives and you can use the extra modes too!

As for people caring about your 48gb SSD, you might be expecting a bit too much from humanity there.
Personally I'm worried about the dolphins. YMMV! :)

love

Freya
 
Good reply

Good reply

John Stamets said:
You do realize that the camera you paid $4000 for was $25,000 less than a year ago. The MX will still bring over $8K, so you could, if you wanted to, sell your "gray brick" for almost ten grand. Sell the 48 and take a small loss, then buy a 64 and go shoot your movies. Or wait. But don't say you were cheated. They were trying to protect your butt from dropped frames and whatnot.Go look at your MX - you can't get that for $4K anymore. That was a once in a lifetime thing. And you got one. Last year that was $25K. And now you have one. Be glad! You got the wrong SSD. Oops. Fix it - go do what you need to do to start using it. It might just mean getting some more cash together, but guess what? That's what we do.
Click to expand...

LOL!

I had the same problem yesterday. I was 'pretty' 'pretty' pissed but ultimately you just have to deal with it dude. I paid the difference, packed the 4x48GBs nicely and sent them straight back yesterday afternoon via express delivery directly to Red. They have just dispatched the 64s and should be with me tomorrow morning. In the end I did not have the time or patience to argue over this so there you go. They know i am disappointed and they apologised. Things like this happen but everyone has a breaking point so it just depends how many issues i have from now on. I hope none but that's impossible. It was $25000 - enough said.
 
Tommaso Radice said:
LOL!

I had the same problem yesterday. I was 'pretty' 'pretty' pissed but ultimately you just have to deal with it dude. I paid the difference, packed the 4x48GBs nicely and sent them straight back yesterday afternoon via express delivery directly to Red. They have just dispatched the 64s and should be with me tomorrow morning. In the end I did not have the time or patience to argue over this so there you go. They know i am disappointed and they apologised. Things like this happen but everyone has a breaking point so it just depends how many issues i have from now on. I hope none but that's impossible. It was $25000 - enough said.
Click to expand...

I've been shooting CFs and may end up doing what you just did since I have a more memory intensive gig coming up in a couple weeks and can't wait any longer. Honestly I'm not pissed about the 48 gig "brick" I own. Owning a Red is a process not a destination. BTW shooting CFs feels a lot like shoot 500ft reels. Helps keep everyone focused as a benefit.
 
I hope to see the 48GB REDMAG issue for RED 0NE fixed soon!! That would be really nice guys!!! Hope to hear from a bomb squad guy on this for any updates! Thanks
 
I hope so aswel, I've held off some jobs as I only have a 64 and 48gb card. They are paying me enough to get a new 64 but that won't be til gig is complete so I really hope this issue is sorted by then (shoot in 2nd week in April) which would be 5 months since I ordered the 48gb mag so I really hope it gets sorted soon.
 
I should point out that Red Europe is based in the UK and is thus subject to UK law.

UK law states that goods must be "Fit for purpose" which clearly in this case they are not.
In the case of UK law it does not matter if the packaging has been opened or not.
Red are not allowed to charge a restocking fee even if the package has been opened.

Buyers would be entitled to a full refund although they have to sadly pay for the cost of returning the item themselves and it is also their responsibility that the item arrives there safely (so by UK standards that would be something like special delivery and NOT recorded delivery.) or of course, a trip to Pinewood.

Obviously this does not apply to US sales as they would be covered by the appropriate US laws.

I think the text on the website is still ambiguous and considering the above, I feel that RED is not being that helpful to their hardworking employees at Red Europe. Time to make this a bit clearer I think!

I didn't buy any 48gb ssd's but I'm feeling more and more uncomfortable with this situation and the way it is playing out.
 
Dan Frenkel said:
I hope to see the 48GB REDMAG issue for RED 0NE fixed soon!! That would be really nice guys!!! Hope to hear from a bomb squad guy on this for any updates! Thanks
Click to expand...

I'm definitely with you on this. I think the situation has become a little silly.
I realise that RED are in a bit of a situation with this as they have already released the red one beta, yet at the same time, the actual release build may not be a priority right now.

I would suggest that if the actual release of the new build isn't fairly imminent, that it might be time to roll back to the last stable build and issue a software update that supports the 48gb SSD's. I know that might seem messy with the way you guys at Red have things organised at present but many software companies have a stable and unstable branch. It's how debian is organised for example.

The whole 48gb ssd thing really is a bit of a can of worms and I think it's best to nip the whole thing in the bud ASAP.
For example, what if there are people who have a BT Red 1 (and they are probably mostly the people in this situation) and they are holding off to really use the camera in earnest till they can use their ssd's? These people only have a 3 month warranty. That's just 3 months to test everything out properly. It's not a good situation.

It's bad enough this has happened at all and that there appear to be quite a few people in this situation but lets not leave a scratch to fester into a more serious wound.

Lets keep in mind these are also NEW red customers and this may be their first experience of Red.
Okay mistakes were made, that's life but it's how these things that are dealt with that counts.

I think the time has come to try and really resolve this situation in some way.

Would be good to get the word from a Red rep on where we are with this... :)
I'm sure this can be sorted.
 
Amaury Bargioni said:
in the meantime, you can have fun like me shooting in 2k with a nice cropfactor of x3,25, the highest compression and in only 24 fps; ideal conditions!
http://youtu.be/0mrX1LufM1M?t=37s
and you get "sublte noise" for free!
Click to expand...

That actually looks great. Good to see someone making lemonade! :)

Were all those video's shot in the same way?

Freya
 
I have alreaady returned it back and buy back a pack of 64GB SSD 1 month ago. Feeling pretty disappointed how they deal with their mistakes and their customers. They should at the very least stop claiming that the 48GB SSD works with Red One on their store. But they didn't. They said they care about this problem and it is high priority. I don't think so. 3 months after the problem still here.
Sure I understand. They are too busy and spent all their resource with their Dragon sensor and suing Sony.

And yes I'm new customer and this is my first experience of Red.
 
Lau, I can tell this experience really, really upset you. I think you need to move on from it tho. You've solved the problem now and you have 64gb SSD's so you can get out there and start shooting lots of amazing things! :yesnod: Stop hurting yourself over all this and put it behind you. You don't need to feel sad anymore.

It just needs to get sorted for those who are still floating around in ssd limbo and this must surely be resolved soon.

Freya
 
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