RED.com - My Account - Online BETA

[sparkhope]

Hi Ryan,

Love the look of the my_account site. I just noticed that my camera (#3025) order has been deleted...? Yesterday it said "completed", today everything is "backordered" but the camera is gone.

Can you take a look? Or at least confirm that the camera is still on order....

thx

 

[Cüneyt Kaya]

after deleting some items and adding new this happended:

now everything from the 1st order is noticed as backordered...
and everything from the new order is "downloading.
1st time i opened my_account status of red 2392 was shown as completed.

still is 1 open order there, actually there are now 2.

every item from the new one is "locked" like the red one body...cant trash them again.

 

[Ryan Erwin]

after deleting some items and adding new this happended:

now everything from the 1st order is noticed as backordered...
and everything from the new order is "downloading.
1st time i opened my_account status of red 2392 was shown as completed.

still is 1 open order there, actually there are now 2.

every item from the new one is "locked" like the red one body...cant trash them again.

When placing your order online, do try to get it right the first time as it's not immediately available for editing via the "My Account" section. New orders are viewable and marked with the "Downloading" status. Under ideal circumstances, the order will be downloaded to our ERP system within 5 minutes, under less than ideal circumstances it could be up to 48-hours.

If you take a look at your orders now, you should see that everything is available for editing.

 

[Cüneyt Kaya]

When placing your order online, do try to get it right the first time as it's not immediately available for editing via the "My Account" section. New orders are viewable and marked with the "Downloading" status. Under ideal circumstances, the order will be downloaded to our ERP system within 5 minutes, under less than ideal circumstances it could be up to 48-hours.

If you take a look at your orders now, you should see that everything is available for editing.

i like the my_account site...great work guys
back to topic
when i enter the my account site all the money i wired is shown there...good.
after ordering again...i received my order mail like regular...but with the message to wire the deposit...(me thinks its a standard mail)

and the deleted items are back again
--after deleting them and entering again, every is like it should be...
now every items has the backorder status.

 

[Ryan Erwin]

Hi Ryan,

Love the look of the my_account site. I just noticed that my camera (#3025) order has been deleted...? Yesterday it said "completed", today everything is "backordered" but the camera is gone.

Can you take a look? Or at least confirm that the camera is still on order....

thx

Sparkhope, there was a bug with line items being deleted from Sales Orders but I believe this was fixed on day one of the My Account beta. I see that this item was deleted from your order on 2008-06-18 18:40:02 (GMT+6)...

We'll get Cam #3025 added back onto your order and follow up via email.

Best-

-Ryan @ RED

 

[Ryan Erwin]

after ordering again...i received my order mail like regular...but with the message to wire the deposit...(me thinks its a standard mail)
and the deleted items are back again

Yep, that is just the standard mail that goes out with every order. If you already paid the deposit for the items, then deleted them, you can just ignore that portion of the deposit as it's of course already been paid.

When you place a new order, it will be set to "Downloading".
Once properly downloaded, it will be set to "Backorder".
When we're getting close to shipping, it will change to "In Process".
Last, when your products are invoiced (nearly ready to ship) they will be marked as "Complete".

That's how it should work anyway... If you see anything different do let me know

 

[Simon Valderrama]

Minor issue

Minor issue

tried today My Account BETA.
For now i found just two minor issues.
- The "Set As Default Shipping Address" and "Set As Default Billing Address" function on the "My Address Book" section does not seem to work, as using it did not change the "Bill To" and "Ship To" info in the "Open Orders" section.
I was anyway able to change the "Bill To" and "Ship To" info directly inside the "Open Orders" section.
- The price for Compact Flash 16GB seems to be $425 ... cheap innit ? ;-)

great service anyway!

 

[David Limpus]

Went to update shipping address, made changes to my address book and set as default shipping address. Returned to open orders and changes had not been refected in the ship to location. Used "Select one from my address book" and the Country location was not populated. Changed country location and got "error 500"

David

 

[Jeremy Newmark]

Hi Ryan,

The site looks great, just a few requests. When logging in under the Primary contact, is it possible to add a business name to the account. Right now the Name and Business are grayed out. Which I can understand, but if there is no business name in there, we should be able to add one. We've been trying to get our company name officially on the account so it's not just listed under a person's name. Second, right now all emails from Red only go to the primary contact, is it possible for them to go to all contacts? Lastly, if an alternate contact places an order, can the shipping notification and any correspondence regarding that order go to the person who placed it and not just to the primary? Thanks again.

 

[Christian Edwards]

Went to update shipping address, made changes to my address book and set as default shipping address. Returned to open orders and changes had not been refected in the ship to location. Used "Select one from my address book" and the Country location was not populated. Changed country location and got "error 500"

David

dave did you get my pm?

 

[Ryan Erwin]

The "Set As Default Shipping Address" and "Set As Default Billing Address" function on the "My Address Book" section does not seem to work, as using it did not change the "Bill To" and "Ship To" info in the "Open Orders" section.
I was anyway able to change the "Bill To" and "Ship To" info directly inside the "Open Orders" section.

Thanks for taking a look!

The "Default Shipping" and "Default Billing" address options on the My Account/Address Book page are designed to choose the addresses used for NEW orders, not to retroactively updated existing open orders -- However, the shopping cart checkout hasn't yet been updated to take advantage of the address book... Still "coming soon" for now...

On the Open Orders page, there's a dropdown list for each Open Order that you can use to set the address using entries from your Address Book.

The price for Compact Flash 16GB seems to be $425 ... cheap innit ? ;-)

Little mixup there on pricing. That should be corrected. For the record, Compact Flash 16GB is $550 ;-)

Best-

-Ryan @ RED

 

[Ryan Erwin]

Went to update shipping address, made changes to my address book and set as default shipping address. Returned to open orders and changes had not been refected in the ship to location.

Note: Default Shipping and Default Billing address selections will be used in the future to expedite creation of NEW ORDERS during online checkout.
These settings DO NOT change the address for your current Open Orders.

You're not the only one who's anticipated the default shipping and billing address being used to modify Open Orders. We've added this same note to the top of the "Address Book" page.

Used "Select one from my address book" and the Country location was not populated. Changed country location and got "error 500"

Thanks for catching that David!
Both of these bugs (Country not populated, Error 500 on saving country) have been fixed. You should now have no problems updating your Address Information on the Open Orders page.

 

[Ryan Erwin]

When logging in under the Primary contact, is it possible to add a business name to the account. Right now the Name and Business are grayed out. Which I can understand, but if there is no business name in there, we should be able to add one. We've been trying to get our company name officially on the account so it's not just listed under a person's name.

To protect the security of your account, we require that Account Name changes to through direct phone contact with the Bomb Squad.

Second, right now all emails from Red only go to the primary contact, is it possible for them to go to all contacts? Lastly, if an alternate contact places an order, can the shipping notification and any correspondence regarding that order go to the person who placed it and not just to the primary?

As you pointed out, currently email only goes to the primary contact on the account, but we definitely want to get email delivered to each contact registered with the account. We don't have a timeframe for this, yet...

 

[Jeremy Newmark]

To protect the security of your account, we require that Account Name changes to through direct phone contact with the Bomb Squad.

Understandable, I'll call on monday

As you pointed out, currently email only goes to the primary contact on the account, but we definitely want to get email delivered to each contact registered with the account. We don't have a timeframe for this, yet...

That's good news. Thanks for the info Ryan.

 

[Jan Reiff]

just again for my understanding:

my red cam changed from "completed" status into "backordered".
all accessoires are backordered right now.

what´s the meaning of it?

cheers

 

[Tai Wah Lim]

Missing line descrition from Order History

Missing line descrition from Order History

Ryan, just checked my account and found that an open order is not there. i presumed it is completed as my card was debited. So i checked the Order History. The Order header is there but the entire line item detail is missing. Lim

 

[Panos Bournias]

checking the check my account

checking the check my account

I was playing with my account and pressed the trash bin button. It deleted the item and I cannot restore it. I didnt save changes but the change looks permanent. Everything is in back order also in my order.
Panos

 

[Ryan Erwin]

my red cam changed from "completed" status into "backordered".
all accessoires are backordered right now.

You're status didn't really "change" --- just changed the way that RED ONE is displayed in the My Account section. More info about it in this post:
http://www.reduser.net/forum/showpost.php?p=237430&postcount=24

For info about when your RED ONE is going to ship, Jon's sticky is the best place to find it...

http://www.reduser.net/forum/showthread.php?t=7464

 

[Ryan Erwin]

Ryan, just checked my account and found that an open order is not there. i presumed it is completed as my card was debited. So i checked the Order History. The Order header is there but the entire line item detail is missing. Lim

Issue must have been caused when I manually reloaded your account information while investigating the last issue you reported. Should be correct now.

 

[Ryan Erwin]

I was playing with my account and pressed the trash bin button. It deleted the item and I cannot restore it. I didnt save changes but the change looks permanent. Everything is in back order also in my order.

Not to worry Pantos. If you deleted an item and you would like to add it back to your order, just place another order online at www.red.com/store and choose "Wire Transfer" as the deposit payment method. Ignore the wire transfer request email and the funds already in your account will be applied to cover the required deposit.