RED.com - My Account - Online BETA

[Jason Ing]

Just for the record., I didn't order another Red One camera body. Not sure why it's there.

 

[Andrew Martin]

Cool function - looking really nice.

My Balance is correct but nothing is showing up in the order history and i get an error code 500 on open orders same as tlorenzo. But cool function.

Andrew.

 

[Ryan Erwin]

Ryan - I'm getting a 500 Unknown Server error when I try to open the "Open Orders" page. It worked earlier today, but now it's broken.

Yep - Just been applying hot fixes for some bugs we've found.
Open Orders should be working again right now - refresh and you should be all good.

 

[Ryan Erwin]

BUG REPORTS ROUND ONE:

- Deleted Line Items:
There is one reported case of Line Item that was automatically deleted off an order without the User's involvement. If you witness this issue, please email me right away so we can manually correct it. We're working on the exact cause of this one right now.

- Date Formatting:
We've changed the date format to be YYYY/MM/DD, which should be more recognizable. Pretty much every country on the planet uses it's own format, so this seems like a reasonable solution.

- Order Numbers:
We'll be using the "SO-0000000" format number across all orders when possible.

- Deleted Orders:
Some old orders that, per client request, had already been deleted were showing up as "Downloading".


NOTES:
- What does "Completed" mean?
If a Line Item is prepared for picking in the warehouse, if the packing slip has been printed, or if the line item has been invoiced, the item will be marked as "Completed".
There are also some cases where Back Ordered Items (Ex, RED ONE) are being displayed as completed. This is a bug and we're working to fix it ASAP.

- Why does my "Downloading..." Order behave differently?
Orders that are still "Downloading" are only listed in the Open Orders section for your convenience. These orders haven't actually been entered into our central accounting system yet, and thus a) aren't able to be modified and b) don't get factored into your overall balance. Best case scenario the order will be downloaded and available for editing within 10 minutes, but it could take up to 48 hours.

 

[Ketch Rossi]

Great!

Just changed and updated all my info as well as seen that the last two EVF's have shipped out as they say complete on the order!

But I did get an unknown error, actually it said error 500, but it was great to get the error message just to get to see the Bad A%$#@%@ Logo.


ciao

 

[Brice Ansel]

Doesn't work for us, we have a client account but, we are unnable to pay for new gear. We have to place a deposit again. We receive our red 2 month ago.
Maybe it explain the issue we're having with a top mount ordered and pay 1 month ago. Still no news from our rep Brian.B After few E mail send.
Are we still consider as red owner in your data base?
Brice

 

[Ryan Erwin]

Doesn't work for us, we have a client account but, we are unnable to pay for new gear. We have to place a deposit again. We receive our red 2 month ago.
Maybe it explain the issue we're having with a top mount ordered and pay 1 month ago. Still no news from our rep Brian.B After few E mail send.
Are we still consider as red owner in your data base?
Brice

It doesn't look like this issues is related to RED.com's "My Account" section in general, but specifically related to your account. To safeguard the security of your account we should handle the rest of this discussion via Private Message or Email (ryan@red.com)

I've PM'd you with details.

Best-

 

[jimhare]

Hey Ryan,

Seems to work, but says the Red One Body is complete, and the others are all open. Is this is a bug or does it mean my body might actually exist and just waiting for the other stuff?

I was able to delete something and the total readjusted automatically and correctly.

Great job! Please let me know about the complete thing, bug or hint!:w00t:

Jim Hare

 

[Tony Lorentzen]

NOTES:
- What does "Completed" mean?
Completed means that the Orders

Something missing there, Ryan? :blush:

 

[Ryan Erwin]

Something missing there, Ryan? :blush:

Haha... Sorry about that. My english seems to be fading these days ;-)

What does "Completed" mean?
If a Line Item is prepared for picking in the warehouse, if the packing slip has been printed, or if the line item has been invoiced, the item will be marked as "Completed".

Updated now in the comment above.

 

[Tai Wah Lim]

Haha... Sorry about that. My english seems to be fading these days ;-)

Originally Posted by Ryan Erwin View Post
What does "Completed" mean?
If a Line Item is prepared for picking in the warehouse, if the packing slip has been printed, or if the line item has been invoiced, the item will be marked as "Completed".

Updated now in the comment above.

Ryan, my EVF and the Prime Set are definitely not picked or invoiced but status is completed. Is there a backordered status and these items are on open orders?

Lim

 

[Ryan Erwin]

Ryan, my EVF and the Prime Set are definitely not picked or invoiced but status is completed. Is there a backordered status and these items are on open orders?

Lim

Lim-

You're right. Checked on your orders there and it turns out that under certain conditions, Back Ordered items are being displayed as "Complete", even though there is still a "Remain Sales Physical" quantity (that is, a quantity that we have not yet shipped).

We'll get this fixed. Should be correct on the My Account Beta in 24-48 hours.

-Ryan @ RED

 

[Jochen Schmidt-Hambrock]

Maybe I forgot my glasses, but ..... where is "My Account"??
I have a few orders and cannot find anything on the red.com store.

Jochen (But...., I dont have glasses....)

 

[Ryan Erwin]

I have a few orders and cannot find anything on the red.com store.
Jochen (But...., I dont have glasses....)

This is only a BETA Release of My Account, so it's not available directly from www.red.com just yet.

To test it out, use: http://www.red.com/my_account

 

[Jochen Schmidt-Hambrock]

Ah, thank you.

And I already was able to change the shipping adress for my prime lens set back to my german home.
That would have been a bummer having them appear at a hotel desk in Ottawa, where my last item had to be shipped to.

Cheers,

Jochen

 

[Ryan Erwin]

Seems to work, but says the Red One Body is complete, and the others are all open. Is this is a bug or does it mean my body might actually exist and just waiting for the other stuff?

Jim-

The Status on all RED ONE bodies in the Open Orders section is currently being set to completed so that people do not attempt to add or remove Camera bodies from their order -- setting the status as "Completed" locks out changes on that line item.

We're updating that so the status is something more accurate like "Back Order"..

But, you're RED ONE can't be too far away ;-)

-Ryan @ RED

 

[Ryan Erwin]

Just changed and updated all my info as well as seen that the last two EVF's have shipped out as they say complete on the order!

Currently, orders that are partially shipped but fully paid (Invoiced) are showing all line items as "Completed" instead of showing Back Ordered and Completed line items separately. We're working to get this issue fixed ASAP.

 

[Ketch Rossi]

Cool Ryan, love the new feature and once up and running with no errors ( even so I did like the error LOGO ) I believe it will be a good experience shopping at the RED Store, and be able to stay up to date with your stuff.


ciao

 

[Martin Weiss]

There are also some cases where Back Ordered Items (Ex, RED ONE) are being displayed as completed. This is a bug and we're working to fix it ASAP.

Any chance that you'll fix it by sending out those Reds earlier than anticipated?

(Worth trying... )


-----

Minor-minor comment: The order history is totally blank - maybe it should have something like "No history yet". maybe something more witty...

----

Edit: Found a bug. On the page showing all current orders, when clicking on the name of an item, this links to a page like http://www.red.com/store/product_detail/2 (the numbers differ). This again gives a scary 404 page.

Made some new orders. Here all the links do work. Seems like it only gives 404 errors for previously made orders?

 

[Ryan Erwin]

Any chance that you'll fix it by sending out those Reds earlier than anticipated? (Worth trying... )

Haha! Yeah... I think that is the plan.... Right there with moving all future RED DAY's to Hawaii... :red_bandana:

Order history is totally blank - maybe it should have something like "No history yet". maybe something more witty...

Bug. On the page showing all current orders, when clicking on the name of an item, this links to a page like http://www.red.com/store/product_detail/2 (the numbers differ). This again gives a scary 404 page.

Good point on both of those. They're added to the bug list and will get them fixed soon. Thanks Martin!