RED.com/My Account - BETA 2 - ONLINE!

[Ryan Erwin]

Ryan,

I had three open orders.
Saved the changes..

but now two open drders disappeared(wiht red one).

what happend ?

Could you private message me your Serial Number, email address or customer number so that I can find out exactly what you've experienced.

 

[Ryan Erwin]

Ryan just to let you know, i changed my address on the system and now my red is going to my old address. Fedex was good about it. I will do a pickup. But from my end the address was updated, don't know what happened on your end.

Note that if you update your Address in the "Address Book", you still need to update your address in your Open Orders if you want the change to be applied to your open orders.

Did you change this on the Open Orders page or in your Address Book?

 

[Victoria C]

Having a little problem ordering some accessories the last couple of days. I add items to the cart, but the subtotal says "$0" for each item.

I tried to checkout in case the correct total got passed through, but I get an error (#4 - Invalid amount).

No rush on my part (still waiting for my RED), but thought you would want to be aware of the problem.

Victoria

 

[Ryan Erwin]

Having a little problem ordering some accessories the last couple of days. I add items to the cart, but the subtotal says "$0" for each item.

I tried to checkout in case the correct total got passed through, but I get an error (#4 - Invalid amount).

Thank you for the note about this. Yes, there was an issue with the deposit amount. It is corrected now. Please let me know ASAP if you notice any other issue.

 

[potocine]

Hello, Ryan.
I had sent a private message to you.
check it please.

 

[Ryan Erwin]

Protocine 안녕하세요 ;-)

Hello, Ryan.
I had sent a private message to you.
check it please.

Please make sure you're checking your naver.com account as we emailed on Tuesday about the issue you were having, and again yesterday when it was completed.

Basically, you have 3 orders that we're under two different accounts, both connected to your naver.com email address.

The 2nd account shouldn't have been created - but we've closed account CU XXXXX14 and moved everything to account CU XXXXX31.

Just log into www.red.com/my_account and you should find everything exactly as you expect it, including your RED ONE #003045.

Best-

-Ryan @ RED