RED.com/My Account - BETA 2 - ONLINE!

[Ryan Erwin]

There's a new version of the My Account section online. All outstanding bugs that we are aware of have been fixed. If you've got a free moment, please take a look at www.red.com/my_account and post, pm or email if you run into any issues.

Please take a second look.

http://www.red.com/my_account

-Ryan @ RED

 

[Marc Berger]

Great Ryan! Overview helps a lot.
I don´t have to bother anymore Randy with the monthly changes. Thanks! I just did not find out how to add items without placing deposit?
Cheers
Marc

 

[Ryan Erwin]

I just did not find out how to add items without placing deposit?

You can change quantities of items you already have by just hitting the quantity box. To order additional items, just use www.red.com/store and choose "Wire Transfer" as the payment method during checkout. If your additional order is only for accessories (no camera bodies) you can pay the deposit and balance at the same time when your RED ONE is ready to ship.

 

[JoshBertrand]

Awesome. Looks perfect to me!

 

[Marc Berger]

Thanks Ryan, works well and fast.
Marc

 

[Andrew M.]

When I click on bill to: it opens empty space below instead the address.

 

[Laco Zamba]

My bottom plate, shoulder dovetail and drive cable are completed, nor backorder.
My account naumber is CU 0100884

 

[number6]

By my calculations, there is no accounting for deposits paid. Didn't put the hard leaded pencil to it, only the soft leaded one so I could be mistaken. (But I don't think so.)

 

[Cüneyt Kaya]

everything is backordered (including the body)

 

[Stacey Spears]

I changed the quanity of an item and the subtotal did not refresh. It still shows the price of a single item. It my case it was the Red Drive.

When I click on bill to: it opens empty space below instead the address.

If you mouse over the empty space, does it fill in the info? That is how it worked for me.

 

[Martin Weiss]

If your additional order is only for accessories (no camera bodies) you can pay the deposit and balance at the same time when your RED ONE is ready to ship.

Ryan, just to double-check that I understand you correctly. I've just ordered a couple of extra bits and pieces for my 3971 Red. So, I don't have to wire the deposit for those extra items, but pay up everything in November?

That would be lovely, as wire transfers make a lot of money for the banks.

Did some items just become free? In that case I'll take a dozen EVFs and a crate full of 16GBs.

NO ORDER IN HISTORY

History has always been a slightly chaotic affair, even though some claim that history has a tendency of repeating itself.

Order history in this account seem to be empty...

"seems", maybe?

Seriously though, this is a bit of a unRed dafty message. How about headline "Together we'll make history" followed by "But so far there does not seem to be an order history. But that is subject to change."

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On primary contact: the Company is grayed out and cannot be edited.

 

[Jeff Kilgroe]

Looks better, my EVF now shows as backordered instead of completed, which is correct. I wish it were the other way.

No sign of any pre-order for my 18-85 lens, it seems to have disappeared from the the account, don't recall if it was there the other day? I also never followed through on my reservation for the 300mm prime as I decided to hold off for the upcoming 300mm Pro since it was announced about the same time I finished up my camera order. My prime lens set order is still showing, so that's good.

 

[Jens Jakob Thorsen]

"So, I don't have to wire the deposit for those extra items, but pay up everything in November?
That would be lovely, as wire transfers make a lot of money for the banks."

Just use your creditcard for the deposit.

 

[Marc Berger]

Ryan,
how do I put a new order from the "order history" section to the "open order" section?
How can I change billing and delivery address?

Thanks!

Marc

 

[Mike Jacks]

Whenever I add or remove quantities, the final price doesn't change. Also when I move items between orders, their prices disappear. Anything to be concerned about?

 

[Cüneyt Kaya]

ryan there is a joystick repair kit...but how to order through my account?

 

[Ketch Rossi]

Funny on my order history, now only show the T-Shirts, and none of the three RED ONE cameras and accessories, also doesn't show the current order for the 16GB CF cards???


ciao

 

[Cüneyt Kaya]

my red is gone from my order list :cold:
i did sent marco an email

 

[Florian Stadler]

My new order done under Beta .1 which I paid a physical deposit for has totally disappeared. It only shows as an order with no items and the amount of that order total. I also eliminated 2 items from the original order which have reappeared now. No record of any deposits paid. No deposits refunded. No accounting and ordering updating actually accomplished. If you ask me this order system is not even ALPHA ready and a complete bust. You have to be able to do better than that. My inquiry about this strange appearing/disappearing has not been answered either in almost 2 weeks time...
Hire someone who can actually do the job please. This is not rocket science and there are thousands of websites out there than can handle orders easily and efficiently and accurately. End Rant.

 

[Ryan Erwin]

My new order done under Beta .1 which I paid a physical deposit for has totally disappeared. It only shows as an order with no items and the amount of that order total. I also eliminated 2 items from the original order which have reappeared now. No record of any deposits paid. No deposits refunded. No accounting and ordering updating actually accomplished.

Florian-

Been busy working on fixing bugs as they come up. There was an error downloading the information from your account during the initial load. I would like to reload all of the accounts, but it takes 2 days to download it all... Anyway - please log into you account and let me know if you see anything that still looks out of whack. If you do, post back here or email me ryan@red.com and we'll get to the bottom of it ASAP.

-Ryan