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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED.COM 3.0

looking great, only problem can no longer long in?
 
Hey Brent, firstly congrats on all the hard work, you guys are cooking big time :-)

When will the new items be available on Red.com for order or deposit?
 
Jarred Land said:
Will be up in an hour or two.

- New design
- New improved navigation
- Introduction of store configurations
- Improved shopping cart.
- Reducation X
- New Learn content and videos.
Click to expand...


nice, clean, classy ... :-)


i would go and add some redirect magic for the old links,
for example, googling "red.com" on my location and machine, brings this http://www.red.com/experience ...

this is just meant to be a little hint, to come closer to "user experience heaven" ... aka perfection.

looks great, thrilling!
 
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Today, 06:40 AM

quote_icon.png
Originally Posted by Jon Carr
looking great, only problem can no longer long in?



Please send to below so our web team can check it out...


quote_icon.png
Originally Posted by Carolyn Ruiz
Hey guys, if you notice any other bugs or issues, please email website@red.com and we'll look into it right away!

Thanks a million!



Good night, guys. See many of you in a few hours :)

BC​
Click to expand...
​


Tried that, got this response:

This email address only accepts contact from the RED Customer Service form and correspondence initiated through the contact us page. ...

So I used the support contact page http://www.red.com/contact_us to file a ticket instead. Bummer.
 
Last edited:
Web team looking into login issue as well ability to email that address directly....

BC
 
Brent@RED said:
Web team looking into login issue as well ability to email that address directly....

BC
Click to expand...


Great Brent, even got an email back saying this, so you really did forgot me completely... :(

" This email address only accepts contact from the RED Customer Service form and correspondence initiated through the contact us page."

EDIT:

That was fast, fixed, THANKS!!
 
Okay guys hope is of some use:



Denis Korotkov said:
I found few glitches on the new red.com. It's my work to find a problems on the web ) But I can't post to forum or mail cause of "new account" limitations. Here is it. Mail it to red or post on forum, as you wish.


1. https://www.red.com/ No Forum link on new site is it bug or it's a feature? :))


2. Your new font looks bad on Windows machines cause MS use Clear Type rgb tech to improve fonts... Your font don`t have right "hints" in it to work with ClearType. Screenshot: http://dl.dropbox.com/u/3935675/web3.jpg You need to use more bold font for windows users. But I think better to change it for everyone, this is too Light.


3. https://www.red.com/products/epic and https://www.red.com/products/red-one Broken permissions for video.


4. https://www.red.com/ LEARN - SHOP - SHOT ON RED — Words must work as an active links.


5. http://www.red.com/store/products/epic-m-brain-only Seems "NOTE" wasn't promoted in Dragon NAB post...


Denis
Click to expand...
 
Yeah, looked like a case sensitivity issue they seemed to have resolved. Marcus or Carolyn will update further as I am about to walk into our booth. :)

BC
 
The first logging was case sensitive so accounts that had uppercase letters were not mapping if the username entered was all lowercase.

We converted all usernames to lower case and it seems the issue has been fixed.

If you are still experiencing problems please send us an email

http://www.red.com/contact_us

Thanks for your patience

Marcus
 
login now works but the last open order I made (last friday) is no where to be found? I really hope its processing and I don't have to re-order?
 
Jon Carr said:
login now works but the last open order I made (last friday) is no where to be found? I really hope its processing and I don't have to re-order?
Click to expand...

My account Hx isn't up to date either, so I wouldn't be too worried if I were you. Drop your rep an email if you are.
 
Jon,

We will keep re sync'ing the order till all of them comes through
please send me your user account and I'll double check for you

Marcus
 
Marcus Lopes said:
Jon,

We will keep re sync'ing the order till all of them comes through
please send me your user account and I'll double check for you

Marcus
Click to expand...

Sent in PM, thank you very much
 
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