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[(RED) WTB] RED BOMB OLED EVF - RED is not servicing. WHERE TO SERVICE IN LA?

S

serhan nasirli

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Hello

We are a rental house & production company in Istanbul and we are using our BOMB OLED EVF (DSMC1) with our RED Gemini and RED Carbon Fiber Dragon (DSMC1)
Our evf suddenly started showing color bars and RED logo and its not showing up the image.
The issue happened to other customers and somehow they solved it via firmware upgrade etc but ours couldnt.
Since there is no RED Service in Turkey, I have sent the evf via authorised RED Reseller of Turkey to RED.

Unfortunately they do no provide service to this EVF due to it is discontinued.
Which I find this is crazy and I have only 10 days, do you recommend any service points in Los Angeles or in London
Within this attitude, as a rental house I really want to sell all my RED stuff and switch to Arri.
If I can not get serviced a 3k usd evf around the globe so that it shows RED is not a good investment at all.
That drived me mad to be honest,
I appreciate your help about that issue

Thank you so much
Kind Regards
Best
Serhan
 
serhan nasirli said:
Hello

We are a rental house & production company in Istanbul and we are using our BOMB OLED EVF (DSMC1) with our RED Gemini and RED Carbon Fiber Dragon (DSMC1)
Our evf suddenly started showing color bars and RED logo and its not showing up the image.
The issue happened to other customers and somehow they solved it via firmware upgrade etc but ours couldnt.
Since there is no RED Service in Turkey, I have sent the evf via authorised RED Reseller of Turkey to RED.

Unfortunately they do no provide service to this EVF due to it is discontinued.
Which I find this is crazy and I have only 10 days, do you recommend any service points in Los Angeles or in London
Within this attitude, as a rental house I really want to sell all my RED stuff and switch to Arri.
If I can not get serviced a 3k usd evf around the globe so that it shows RED is not a good investment at all.
That drived me mad to be honest,
I appreciate your help about that issue

Thank you so much
Kind Regards
Best
Serhan
Click to expand...

My EVF Bomb did the same thing, changed out the LEMO cable and that issue when away. Have you tried that?
 
Robert Cook said:
My EVF Bomb did the same thing, changed out the LEMO cable and that issue when away. Have you tried that?
Click to expand...

Well we have tried with multiple cables, but it didnt worked out. We have tried with another viewfinder(not oled bomb) with the same cables and lemo connector. It worked so we there is a problem with the viewfinder but since there is no service facility we couldnt check properly
 
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