Red alert crash on import of R3Dfile

[Taylor Morrison]

Any ideas as to why Red Alert crashes on import of an R3D file? I can open and use Red Cine fine but not Red Alert. I have trashed all old files and downloaded latest version on support site.
imac
2.8 Ghz Intel Core 2 duo
2 GB 677 DDR2 SDRAM

Thanks in advance for any suggestions

Taylor

 

[Deanan]

Is it 4k 16:9?

 

[Taylor Morrison]

Thanks for reply! I am using some of the test charts and shots posted on Red Relay. 2:1 4k They play fine in Red Cine at medium rez.

 

[Deanan]

I can't get to redrelay to check.

It could be that the download was corrupted?

 

[Taylor Morrison]

I have downloaded a few of John Beale's chart tests as well with the same results. http://www.bealecorner.org/red/test-080108/

I'm stumped

 

[Deanan]

Those are 4K 16:9 which aren't currently supported by RedAlert or the Quicktime component.

 

[Taylor Morrison]

More info... I can open any 2k files but the 4k files cause the crash

 

[Taylor Morrison]

Thanks for the info on the 16:9...where is that information listed on the files or is it a calculation of screen size. and is 16:9 supported for 2K?

 

[Deanan]

4k 2:1 , 3k, and 2k will work in RedAlert but not 4K 16:9.

 

[Taylor Morrison]

It looks that the problem has been my lack of knowledge... now I have been educated! Thanks Deanan Still would like to know how to determine a clip screen ratio (2:1 or 16:9) without opening it in an app.

 

[Deanan]

Theres no way to know until it open in an app. All formats should be supported on all our apps in the next few weeks.

 

[jbeale]

Those are 4K 16:9 which aren't currently supported by RedAlert or the Quicktime component.

16:9 has been available in-camera for some months now, but not through the rest of the workflow (except Redcine and I assume Scratch). People posting here are continually getting tripped up by this, and in fact Jim himself was, when I first posted my 16:9 test clips. I didn't realize this either when I did the test. I chose 16:9 just because I wanted to use more total pixels. 2:1 uses less pixels vertically.

I am a bit surprised that the tools have not been updated. Apparently it is not a simple case of changing one line like

#define MAX_YSIZE 2304 /* allow for 4k 16:9 format */

in some header file, as I would have thought. Or maybe it is but they want to roll other updates in before another release.

 

[Deanan]

For the tools like redalert and redline it's complete rewrite of the core decompression code.

 

[jbeale]

For the tools like redalert and redline it's complete rewrite of the core decompression code.

I see, that is definitely not what I had assumed. On another subject, if you're still taking suggestions on useful bits of functionality...

I run WinXP here. Now in any file window, when I hover my mouse over a MP3 file, a small yellow "tooltip" type window pops up with some details like the runtime of the file (h:mm:ss), the bitrate, etc. I may be wrong but I think my computer did not originally do this. I don't know if it was some official MS upgrade or a 3rd party download. If there's any way for similar info to pop up with a R3D file, that would be quite handy. I've never looked into how this is done; maybe it's only possible through a patch to the OS.

Edit: obviously... I wouldn't consider this a high priority, considering what other work is in process.