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R1 SSD Side Module Repair

Dwain Barrick

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I've been anxiously awaiting feed back from the RMA Department regarding RMA # SOr-015345 for a problematic R1 SSD Side Module. Its the second time that this unit has been in for repair.

It's been 10 days since I last heard from my RMA rep Brian regarding this and saying that it would ship back to me on Monday Aug 29th. But no e-mail notification and no response from Brian via phone or e-mail.

If there is someone out there from the RED RMA department reading this please give me a heads up on the status of this repair. It has been at RDC since July. The turn around for this seems to be extremely long.
 
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