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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Quick shout out to the support folks

K

Kyle Kelley

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Just wanted to write a quick post to extend my sincere thanks to the folks on the RED service and support team. My Scarlet went down without cause or explanation about a week ago. I sent it to RED and they identified the problem, fixed it quickly, and shipped it back at their own expense. Special thanks to Alan Zarnegar, who kept me informed throughout the process and dealt with my numerous inane questions.

It's a bummer when gear fails, but this is my first issue after over a year and a half of significant use with the Scarlet, and I couldn't be happier with the way RED handled it. Hard not to be loyal with service like this.
 
Me too! My Scarlet went down and you guys had it fixed the day after you received it. It probably took longer to ship than it took for you guys to repair it!! Should've FedEx'd it overnight... heh heh heh.

Thanks to Felipe and Christine for their top-notch support and communication throughout this entire process. Your turnaround time was so quick, I got lucky and didn't have to sub-rent another RED in-between gigs! Totally wasn't expecting that.

Thanks for being awesome, RED! Glad to know if I ever have any future equipment issues you guys will take care of me :)
 
We had the first non self inflicted issue in a component coming adrift on a camera. It was Fixed with the help of the guys at Red Europe in a few hours. Great support.

Our cameras get to all corners of the planet in all manner of weather, temperature and hostile environments. They continue to perform day in day out. Some times we break things which then need attention but we have never had an issue in hundreds of hours filming until this minor issue arose.

Firstly its a great testament to the build quality and reliability of Epic, second its a great testament to the support guys to help out with good humour and expertise when we need you. So a big thanks for us too.
 
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