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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Problems with my Rocket. ..dead????

Alexandre Bouchard

Alexandre Bouchard

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Today I got some problems with my Rocket.

RedCine X Pro start to give me this kind of error:

Code: 
RR Callback - Decode Failed - Frame: 0 Item: 0x1045382c0 Mode: 'DHRG' CustomSize: 0x0 PixelType: 0x42475238 ImageBuffer: 0x133001000 bufferSize: 0x00654000 RowBytes: 6144 RocketStatus: 4 DecodeError: 786657 - Failed to decode (Corrupt Frame?)

After trying several drivers and firmware installations, I've put the Dip switch#8 to ON and retry a firmware installation.

No luck:
Code: 
RED Rocket firmware upgrade

Currently installed firmware: 1.1.4.1
Upgrade RED Rocket card s/n 30090761 to firmware 1.1.16.5 ?

Press 'y' (one card) or 'a' (all cards) and 'Enter' to continue,
or any other key and 'Enter' to abort: y

Upgrading card s/n 30090761 to firmware 1.1.16.5. This may take several minutes.
Please make sure the computer is NOT powered down during the upgrade procedure.

program: res=163 'SV_ERROR_FLASH_WRITE. Flash write failed.', press 'Enter' to continue.

program: res=90 'SV_ERROR_UNKNOWNFLASH. This flash chip is not supported by the software.', press 'Enter' to continue.

program: res=90 'SV_ERROR_UNKNOWNFLASH. This flash chip is not supported by the software.', press 'Enter' to continue.

Verification complete.

Upgrade to firmware 1.1.16.5 successful, please completely power down
and then restart your system.


Please SHUTDOWN fully --do not reboot-- and then power back up again.
logout

[Process completed]

Turned the dip switch #8 to off and then:
Code: 
RED Rocket firmware upgrade


SV_ERROR_DRIVER_HWCHECK. Driver hardware check failed.
ERROR: 

Please SHUTDOWN fully --do not reboot-- and then power back up again.
logout

[Process completed]

Now RX doesn't detect the RR anymore...

Any clues?
 
Solved!
A firmware update with an older version do the job with the dip switch #
8 turned off. After a shootdown, I've switched the switch to On, boot up and install the latest firmware and it work.
 
What version of the older firmware did you use?
 
Thank you. I am dealing with the same problem with a Rocket.
 
I know it sounds crazy, but having two helps a lot. Cheers Mark!
 
Now it's confirmed my Rocket is really dead....
After a few day's problems start again ( errors on renders and kernel panic all the time) I shipped it to Red and here's the evaluation :

Our technicians completed their evaluation of your RED Rocket and noted the failure was caused by a damaged solder joint interconnection between the heat sink and PCB that was likely caused by excessive mechanical pressure during improper installation or handling.*This is likely the result of torque applied to the board in a bending or twisting motion that separated contacts on the board.*Your RED Rocket could have functioned for a while until the connection was eventually lost due to this compromise. This could also happen if the heat sink was used as a ‘handle’ to remove or install the card.*
*
Your out-of-warranty RED Rocket was determined to not be in your best economical interest to repair, so we would like to offer you a new replacement RED Rocket for the discounted amount of $3,000 and the replacement will be warranted for a period of ninety (90) days

On top of that, one of my RedMag 256 is dead and out of warranty.. Nice way to start a beautiful weekend -6000$...
 
redmag dead already? did you use it a lot or was it barely used?

near identical problem with my rocket 2 months back... expect to shell out 3 grand for a replacement. there is no "fixing" rockets. it's just a replacement. the unfortunate thing about computer cards, it's pretty much built as one solid piece almost all at once, so you can't exactly swap out parts like a car.

my card was only a year old too :(
 
Last edited:
Barely used, a big total of maybe 12 day's of tv commercial job's... Ive just received my Epic but i've bought the Redmag 6 months ago... Weird thing is that it was detected and usable on a computer but not detected in camera...
 
Tom.Wong said:
if it's under warranty why do you need to pay for an exchange? are they claiming you did physical damage to the unit?
Click to expand...

Tom, read his post on the last page with a response from RED. I find this quite interesting, and VERY WORRISOME!! This is one of the only reasons I have not purchased a RED Rocket... this kind of sketchy sh*t

"Our technicians completed their evaluation of your RED Rocket and noted the failure was caused by a damaged solder joint interconnection between the heat sink and PCB that was likely caused by excessive mechanical pressure during improper installation or handling.*This is likely the result of torque applied to the board in a bending or twisting motion that separated contacts on the board.*"

This very well could have been a manufacturing defect... instead, RED blames the user for negligent handling during installation. Hmmm... $$$$$$
 
Trevor Meeks said:
This very well could have been a manufacturing defect... instead, RED blames the user for negligent handling during installation. Hmmm... $$$$$$
Click to expand...

I truly do understand this concern and hope it's not the case but we might be careful to jump to conclusions.

From my own observations, the cards seem to go out soon after a firmware update but again I wouldn't state this as a fact because I simply don't have definitive proof of that.

There was a thread earlier this year that discussed this issue of failing Red Rocket cards and it did have members from RED stating they were looking into the problem.

http://www.reduser.net/forum/showthread.php?72702-Red-Rocket-went-down-now-red-wants-3k


In the spirit of finding a workable solution for both REDusers and RED I ask that someone from RED get involved with this thread and communicate what they think is going on with these RED Rocket cards. At least prevention steps a user could take to avoid possible card failure.

I think the typical RED Rocket owner is a pretty seasoned professional who is quite experienced with installing computer hardware so I wonder what users with failed cards are doing to the cards for the hardware to fail like this.


I also propose a RED armour style protection program for the card with an option that includes coverage for existing RED Rocket owners.

We all know this card is quite important for getting the most out of RED footage and easing the workflow.
This is perhaps the one product outside of the camera that could truly benefit from an extended warranty program and I ask that this can cover existing users.

The $3200 exchange is definately better than buying a new card but that still is a considerable expense.
To be honest, I couldn't afford it thus knocking hurting my production a bit. I'm sure others are in a similar situation.
A paid extended warranty service can help.


At the end of the day these Rocket issues are not good for RED particularly with the misperceptions regarding workflow and for
REDusers who may be on a job and have to deal with the professional and financial fallout of having a card fail on them.

Lets get a workable solution to this.

Brian Timmons
BRITIM/MEDIA
 
Trevor Meeks said:
Tom, read his post on the last page with a response from RED. I find this quite interesting, and VERY WORRISOME!! This is one of the only reasons I have not purchased a RED Rocket... this kind of sketchy sh*t

"Our technicians completed their evaluation of your RED Rocket and noted the failure was caused by a damaged solder joint interconnection between the heat sink and PCB that was likely caused by excessive mechanical pressure during improper installation or handling.*This is likely the result of torque applied to the board in a bending or twisting motion that separated contacts on the board.*"

This very well could have been a manufacturing defect... instead, RED blames the user for negligent handling during installation. Hmmm... $$$$$$
Click to expand...

identical response i got : \
 
...or it could be that crappy heatsink/fan assembly installed on the Rocket. You know, those tend to vibrate a lot. I know of a handful that have failed entirely. How do they determine if a solder joint fractured due to stress during installation or due to continuous vibration from their own fan assembly?

Tips for those of you with Rocket cards. Make sure your system has adequate airflow across the Rocket and also be sure to keep its fan clean. It's not a bad idea to clean and inspect the insides of your system(s) every now and then.

Yeah, I'm not a fan of the fan/heatsink implementation on the Rocket. It's the loudest thing in any system I have it installed in. The Rocket is louder than a Quadro 6000 and about the same, but higher pitched, compared to an EVGA GTX580 Classified Ultra GPU. I think they should have gone with a more ducted design that has more structural mount points and better channeling for airflow. It could have still fit within the single slot design, similar to what nVidia and PNY did with the Quadro 4000.

I love RED as much as anyone, but I think the build quality of the Rocket isn't completely in line with the price tag. RED didn't really design this card, it's based on another product from DVS, the prior generation Atomix card. Which, I'm sure DVS has actually sold fewer of those cards than RED has. DVS offers a 3 year warranty on all their video cards. Most "professional" cards out there on the market have 3+ year warranties. AJA cards are 3 years and Quadro cards all carry 5 year warranties.
 
Last edited:
No shit... copy and paste. This really irks me... and further solidifies my concerns about buying a ROCKET.

How this isn't a bigger deal already is beyond me.
 
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