PROBLEM WITH RED CINE-X 454 / 470

[christopher datugan]

hello guys,

im having a problem with my red cine-x
i have both 454 / 470.
i have a redrocket with v. 1.4.10 driver.
when i launch red cine-x i noticed that the menu are blank...

after quiting the cine-x theres a crash report generated.
"red cine-x quit unexpectedly"
what seems to be the problem?
anyone experienced this?
it was just sudden. a few weeks before ive got no problem with both the cine-x 454 and redrocket.

please check the attachments.

thanks.

chris

 

[Dan Kanes]

Hi Christopher,

My advice to you is to navigate to:

/users/yourusernamehere/library/application support/red

make a zip file of your redcine X folder by right clicking on it, and then zipping it.
delete the folder, but leave your zip archive. This will let you recover any look files or anything else you have created.

after deleting red/redcinex folder then startup V470 of RCX, you should be up and running, good to go.

the application support library isn't too compatible between versions (at least in my testing) so the best way is to start up with a fresh support folder (application generated) when a new version comes out.

Hope this helps!

Dan

 

[Tom Lowe]

Would it be possible to add a feature to RCX that automatically sends logs of errors to Red?

 

[christopher datugan]

hi dan,

thanks for the tip. i tried it but still got the same old problem...

i can email you the error if you wanted to... for some reason i cant attach the pdf or the document onto this...

thanks

 

[David Ibbitson]

Would it be possible to add a feature to RCX that automatically sends logs of errors to Red?

Believe me, we would like that as well

 

[David Ibbitson]

Chris,

Can you clarify for me your issue? You are not able to access any of the menus? As in text is not appearing in the menu drop downs?

If it is possible for you to enable verbose logging from the preferences dialog (the hotkey is CMD-,) and send me an RCX log file that would be great.

Cheers,
David

 

[christopher datugan]

hi david,

yeah you can access the menus, but the thing is the button is invisible.
when i quit the rcx, an error report pops out...

im trying how to do this verbose logging first...

ill get back to you.

thanks!

 

[Zach Gray]

Would it be possible to add a feature to RCX that automatically sends logs of errors to Red?

Cross platform might be an issue...
http://code.google.com/p/elmah/
http://www.secureteam.net/Unhandled-Exception.aspx

It might be easier to just build a 'email log' button into the app that uses your existing client, but formats it in a way that's useful, and makes it easier.

 

[christopher datugan]

HEY GUYS!

good news!
problem solved.

if any case you experience this problem, the solution is this :

rebuild the font cache by using the terminal
and typing the command : sudo atsutil databases -remove

then it goes back to normal operation.

" What this does is essentially rebuilds your font cache that includes any external fonts (such
as the one we supply we RCX). " - david

i thank david ibbitson for this solution, as well as jonathan bennet for helping and supporting.

thanks guys!