PROBLEM: Green/black screens of death???? What is this all about?

[Stephen Pruitt]

Hi all. . .

I converted my cameras to Build 16 and went out and shot some establishing shots for my movie. I was perodically playing clips back in the field and all seemed quite well. . . UNTIL I GOT HOME AND TRIED TO DOWNLOAD THE DATA! All I see, on every proxy clip, is a BLANK GREEN SCREEN OF DEATH! NOTHING.

I think that maybe something is just up with the proxies. I open REDAlert. Now I get a BLACK SCREEN OF DEATH.

However, the data IS there, because when I put the card back into the camera, it allows me to play the clips just fine.

What on earth is this all about? And, more importantly, how do I get the data off the cards and get useable proxies from them?

Stephen

 

[Jeff Kilgroe]

Update your RED QT component and restart. Should fix it.

 

[bobbystone]

Make sure you have the latest Codec.

Make sure you have the latest Codec.

Should fix the problem

 

[Stephen Pruitt]

Jeff. . . Bobby. . .

Sorry, but I have no idea what either of you are talking about. Can you give me some specific procedures?

I'm sure I'm on the latest Build 16, as I just updated my cameras from 15 to 16.

Most importantly, what can I do to get the data on the cards off into useable proxies?

Thanks.

Stephen

 

[Manuel Wenger]

you need to update the QT software on your Mac, go to red.com/support and download all the newest tools and you will be fine.

 

[Gunleik Groven]

You'll find it here:
http://www.red.com/support

 

[Stephen Pruitt]

Well, whaddaya know? It worked!

That's really strange. This is the first time I've ever had to download a QT component off the RED site. In Build 15, the QT I had just worked natively.

Too cool.

All is well. . .

Thanks for the help!

Stephen

 

[BASSAM MSSALATIE]

:turned: cool happy for you . don't panic next time

 

[Noah Kadner]

Having the same problem on a brand new system. Installed current Redcine, RedAlert, Log and Transfer Plugin and QT app from the red.com/support page. I can open .R3Ds with RedAlert/Cine just fine but all proxies are solid green. Anything else I should do to flush out QuickTime?

Noah