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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Premiere CS5.5 (mac) not loading RED presets

I'm hearing good things about Avid and R3D, any one have experience?- This preset issue combined with the lack of R3d audio makes Premiere too much of a headache for fast turnaround. And FCP7 is just way too much transcoding! :)

Michael Thornton said:
I'm having the same problem here.

This kind of issues is making me use FCP7 still here.

I wonder if Vegas is any better?
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Dean Francis said:
The thread says to delete the following file -

It was HD>Library>Adobe PCD>Cache> cache.db file.

Anyone find this on their mac? There are cache.db files for a number of programs but can't see one for Premier.​
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I heard this as well, however I cannot find that exact file path either... I'm beginning to think Adobe doesn't have a fix for it.
 
Got it working. I cloned the entire drive before I did this. I then uninstalled, ran the cleanup utility, then did a find of the word "Adobe". I then trashed everything with "adobe" in the file name (unless it was something I created). But in essence, all cache files, all prefs, etc that the cleanup utility missed. Reinstalled and the R3D presets are finally there.
 
Dean, I had this problem initially, but once the installer worked... Adobe ROCKS! It's so awesome! I can't imagine anything better. It was worth the effort and slight frustration... take your time during the install, get it right and it works.
 
I'm with you Chad... that was the fix for me too! I reinstalled the Preview files by over writing them and the import files. The first time didn't work... I think it was operator error... the second time worked great!
 
Ok so I have just ran the cleanup utility, then made sure everything Adobe was off my machine. Reinstalled the master suite, did the update to 5.5.2, then installed the redimporter, I am still getting the same limited sequence presets as I was before...

I have a screenshot here oh what shows up for me... http://forums.adobe.com/message/4220584#4220584
 
Thanks for reporting back, Charlie. And sorry for all the trouble.

The fact that a new serial number helped makes some sense, since we know that the bug is somewhere in the licensing/activation system; essentially, the part of that system that is supposed to unlock the codecs and related "protected" content is failing to do so.

If anyone else reading this thread is continuing to have trouble with absence of RED sequence presets and codecs, consider contacting Adobe Technical Support and referring them to this thread. I'll let people in the Technical Support group that providing a replacement serial number is a good step to try when troubleshooting this issue.

If you try this solution, please report back on this thread so that I can know whether it's working for everyone.
 
Todd Kopriva said:
Thanks for reporting back, Charlie. And sorry for all the trouble.

The fact that a new serial number helped makes some sense, since we know that the bug is somewhere in the licensing/activation system; essentially, the part of that system that is supposed to unlock the codecs and related "protected" content is failing to do so.

If anyone else reading this thread is continuing to have trouble with absence of RED sequence presets and codecs, consider contacting Adobe Technical Support and referring them to this thread. I'll let people in the Technical Support group that providing a replacement serial number is a good step to try when troubleshooting this issue.

If you try this solution, please report back on this thread so that I can know whether it's working for everyone.
Click to expand...


No worries Todd, I'm just glad I got it working :)
 
Curt Pair said:
Dean, I had this problem initially, but once the installer worked... Adobe ROCKS! It's so awesome! I can't imagine anything better. It was worth the effort and slight frustration... take your time during the install, get it right and it works.
Click to expand...

Thats encouraging to hear - I will take another plug at it with this advice. Does your enthusiasm mean you got R3D audio working as well? If so, how? That would be the other stumbling block for me to make the full switch to Premiere. Thanks for your input.
 
Changing the serial worked for me too, thats the only way to get around this glitch. Basically once you change your serial to the right one, it unlocks the hidden presets. If you dont see the others like they said before, this is the problem. You'll only see like DV and DVCPROHD presets and other old presets but nothing new. In 5.5 there IS a built in RED preset, if you dont see it, that means you have this same problem. Just try different serial until it works. I tried 3 until I finally got it to show up.
 
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