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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Premiere CS5.5 (mac) not loading RED presets

Dean Francis

Dean Francis

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I'm new to the Premiere Pro workflow and wondered if someone might have a solution to the following -

I have installed (and re-installed, and re-installed!) Premiere Pro CS5.5, updated it to 5.5.2, and the presets for RED R3D do not show up when I load the program. I checked the contents of the package and low and behold the .sqpreset files are all sitting where they should within the RED R3D folder. They just won't load into the program.

Does anyone know if its possible to load the .sqpreset files into the program some other way?

Cheers!
 
Matthew Mann said:
So you're installing the plugins after you update, correct? Unfortunately every time you install an adobe update, it defaults to the non-epic importer and you need to reinstall the epic importer.
Click to expand...

+1 anytime an update is done the files have to be re installed
 
FWIW -
I had the exact same issue arise towards the end of last year... In my case, it was due to an incremental patch upgrade mid project...
The bad news: after extensive back and forth tech support direct with adobe, they do not (yet) have a solution. The Good News: this issue is on their radar, and will hopefully be addressed sometime soon. But as to HOW soon? Your guess is as good as mine.
-CK
 
Same thing here. Installed and reinstalled Master Collection 3 times now - after backing up the entire drive, uninstalling all previous versions of CS, used the cleaner tool, installed redepic importer after the install. I've been working on this for days now. This really is frustrating.
 
As I said earlier in this thread, we have tracked down one cause of this problem, and I give the solution here:
http://forums.adobe.com/message/4040763#4040763

If you're hitting this issue, please bring it to the Adobe forum, since we have a much easier time focusing our testers' attention on threads over there than we do over here on the RED forum.

One crucial thing tho check is whether there are other features that aren't being installed/loaded properly. Specifically, check to see whether you also are mising the AVCHD sequence presets. The problem, as I understand it, is that some protected codecs and related items are not being installed/loaded correctly because the licensing system is mistakenly not activating them. The AVCHD codecs and presets are in the same bundle as the RED codecs and presets, so a failure of one should coincide with a failure of the other. If you're seeing the AVCHD presets but not the RED ones, then this may be a different problem.

As I said, please bring this issue to the Adobe forum so that we'll have an easier time tracking the issue and concentrating attention on it.
 
Todd Kopriva said:
As I said earlier in this thread, we have tracked down one cause of this problem, and I give the solution here:
http://forums.adobe.com/message/4040763#4040763

If you're hitting this issue, please bring it to the Adobe forum, since we have a much easier time focusing our testers' attention on threads over there than we do over here on the RED forum.

One crucial thing tho check is whether there are other features that aren't being installed/loaded properly. Specifically, check to see whether you also are mising the AVCHD sequence presets. The problem, as I understand it, is that some protected codecs and related items are not being installed/loaded correctly because the licensing system is mistakenly not activating them. The AVCHD codecs and presets are in the same bundle as the RED codecs and presets, so a failure of one should coincide with a failure of the other. If you're seeing the AVCHD presets but not the RED ones, then this may be a different problem.

As I said, please bring this issue to the Adobe forum so that we'll have an easier time tracking the issue and concentrating attention on it.
Click to expand...

Thanks for the response. I am not running a machine on New Zealand time as I am in North America, thats why I asked the question again. I will create a thread there and see if it is answered.
 
Hi Todd,

I saw this post, but I'm not in New Zealand (Canada), but perhaps it's just a time change that is applicable here. More importantly, I'm on a Mac and not sure how to do this on a mac. Any pointers?


Todd Kopriva said:
As I said earlier in this thread, we have tracked down one cause of this problem, and I give the solution here:
http://forums.adobe.com/message/4040763#4040763

If you're hitting this issue, please bring it to the Adobe forum, since we have a much easier time focusing our testers' attention on threads over there than we do over here on the RED forum.

One crucial thing tho check is whether there are other features that aren't being installed/loaded properly. Specifically, check to see whether you also are mising the AVCHD sequence presets. The problem, as I understand it, is that some protected codecs and related items are not being installed/loaded correctly because the licensing system is mistakenly not activating them. The AVCHD codecs and presets are in the same bundle as the RED codecs and presets, so a failure of one should coincide with a failure of the other. If you're seeing the AVCHD presets but not the RED ones, then this may be a different problem.

As I said, please bring this issue to the Adobe forum so that we'll have an easier time tracking the issue and concentrating attention on it.
Click to expand...
 
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