PLEASE HELP Redcine- Pro 17 keeps crashing!

[Chris Elkerton]

Hi,

I am fairly new to the Red workflow but I haven't really ever had any issues before. I am working on a project so its only right that something would go wrong now. I have a lot of footage, so have been dumping it down to my external drive and encoding some straight off the card in the evenings when I have had chance.

My issue is; Redcine crashes immediately when I try to access footage which I copied to on external drive. The drive is a Drobo and is connected via Firewire 800. I have tried copying a clip from to the hard drive of my machine and opening it that way but it still wont play back. Occasionally it wont crash straight away but it only buffers a couple of seconds of the clip in 1/8th res. It lets me play that back but eventually it freezes.

I have experimented further, copying a file from my RED MAG to my Mac hard drive, I open it in Redcine and play it back no problems. Then if I copy the same file to my Drobo hard drive and try and open it the same crash or freeze happens.

Question is i suppose; is this a limitation of the Drobo? Is RED footage just too tasty for it. But if that is the case then why when i copy the footage back to my machine does it still crash?

My machine is fairly decent: Mac Pro 4,1 2.66 quad core, 32gb Ram, Snow leopard. 2 x NVIDIA GeForce GT 120

Any advice welcome.

Thanks,

Chris.

 

[Chris Elkerton]

Oh yeh, its Red One footage

 

[David Ibbitson]

Hi Chris,

Can you enable verbose logging (from the Preferences -> General) if you have not already and send a log file to redcinex at red dot com? You can find the Logs folder by going to Help -> Show Log File.
Make sure you perform whatever actions you are doing to get it crash (and hence be captured by the log).

Thanks!
David

 

[Chris Elkerton]

Hi,
I send a log file some time ago now, not sure if you received it so I have sent it again. I have used the title of this thread as the subject so you can identify.
This is the crash accessing from my external Drobo.
Thanks,
Chris.

 

[Brian Merlen]

hmm

hmm

can you roll back a version in redcine and try on 16?

 

[Chris Elkerton]

can you roll back a version in redcine and try on 16?

Hi Brian,
Thanks for the reply, I will try this when I get chance and post the results.