Placed an order on the 21-dec-2011 and have not been contacted to progress the order

[James d Page]

Hi,
I made my first order with Red on the 21st of December, and waited to be contacted by Bomb Squad Rep as instructed by the automated confomation of the order. On the a on the 23th I sent quick email to Red Europe to ask when I would be contacted to progress the order and got an automated responce that Red Europe had closed for Chistmas. Unfortunatly I have not heard anything since. What should I do to progress my order?

Best Regards

James Page

 

[Luc Bouvrette]

I ordered on 12/22, RED charged my card for the deposit about 2 weeks ago. No news from rep. I figure they'll contact me when they get there.

Did they charge you anything?

 

[Andy White]

What's the status of your order in your RED account?

Normally, your US web order will have been converted into sterling prices (that include shipping & duties) - that process is done by REDEurope.

I'd suggest checking your order on-line and calling REDEurope

 

[James d Page]

The order is under the open orders Tab on my red account

 

[Andy White]

The order is under the open orders Tab on my red account

Is it in sterling (and at a higher price than the direct conversion of the original USD order price)?

If it's sterling, then REDEurope should be aware of your order.

Just call REDEurope in the morning.

 

[James d Page]

On line it's in dolars but on the automated confomation the price is stirling and mentions red europe
Thanks

 

[Steve Johnson]

James.

I would worry. The guys at RED Europe are swamped at the moment. Did you order an EPIC or Scarlet?

I'd drop them an email tomorrow or just give them a call. I would worry about not being contacted. When your order is ready, they'll contact you. I've still got open order on stuff which I got back in September, so don't worry about that.

I placed my order for EPIC the day stage 4 opened and had the full amount paid by 23rd December. Since then, I've done 2 more orders and had no issues. Bear with the guys.

Just call them and explain. Everything will be cool.

)

 

[Keegan@Netflix]

Hi Guys,


Just like RED HQ the gang in the UK are working through orders and replying to all the emails and phone calls coming in since the release of the Scarlet and Stage 4 Epic. If you guys have have any questions please leverage the contact page on red.com.

https://www.red.com/contact_us/new

Best Regards,

 

[Alan Piper]

"I made my first order with Red on the 21st of December, and waited to be contacted by Bomb Squad Rep as instructed by the automated confomation of the order. On the a on the 23th I sent quick email to Red Europe to ask when I would be contacted to progress the order and got an automated responce that Red Europe had closed for Chistmas. Unfortunatly I have not heard anything since. What should I do to progress my order?"


Something must have dropped your e-mail when it came in over the Xmas break, or I missed it - sorry for that.
I can confirm that your order is firmly in place, and we will be in contact with you when it becomes available for processing.

Regards,

Alan.

 

[James d Page]

Thanks Alan,
I apprieciate you and your guys are up to the eyeballs.

James