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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Performance problems with Cineform and Premiere

Nino Del Padre

Nino Del Padre

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I am running a 2k Cineform project with 2k files exported from Redcine with the Cineform codec and re-wrapped into avi’s. The performance is awful; you can’t play the timeline without it locking up on a few frames of each clip and we have one audio track that’s a 48k wav file that also skips frames. The only way we can get it to play back correctly is to use the scub bar and play it a little too slow. It’s a music video so it’s impossible to edit this way trying to time up the lip syncing.

I tried upgrading my video card to a GeForce GTX 260 896MB and tried all different Cineform playback settings. This is the third problem I am having with Cineform, not too happy after spending $2k for a plug-in.
Any help would be appreciated.

My computer Specs Are:
Boxx 7400 Series
Dual Opteron Model 270 (Dual Core)
4GB DDR400 ECC (4 DIMMS)
NVIDIA GeForce GTX 260 896MB
120GB 7,200rpm Serial ATA 8MB Cache Drive
16x Dual Layer DVD±RW Writer (with Nero software)
Windows XP 64 Professional Edition SP2
 
Nino,

In general we would recommend converting directly using the CineForm batch conversion utilities. But to look closer at your current problem please send one of your shorter files to jsegraves at cineform dot com. You can use www.yousendit.com. We'll see if we can duplicate the problem with your file.

Perhaps before doing that, are you running a *CineForm* 2K preset in PPro? If not then you're not using our RT engine and you definitely won't get good performance.
 
Its got to be somthing with my pc config. It runs fine on my lower-end pc with the Prospect 4k trial. The specs are:

Windows Vista 64bit
INTEL Core 2 Duo E6400 2.13 GHZ
INTEL BOXDG965RYCK= KINGSTON 2GB DDR2
GEFORCE 7600GT 256MB
 
Nino, a single Core 2 Duo 2.13 GHz might be a little slow if you have disabled preview playback. Go into the CineForm control panel and make sure that the "Disable CineForm Preview Mode" is unchecked.
 
I have tried that. What I am saying is it runs fine on this slower pc but not on this one:

Boxx 7400 Series
Dual Opteron Model 270 (Dual Core)
4GB DDR400 ECC (4 DIMMS)
NVIDIA GeForce GTX 260 896MB
120GB 7,200rpm Serial ATA 8MB Cache Drive
16x Dual Layer DVD±RW Writer (with Nero software)
Windows XP 64 Professional Edition SP2
 
Nino, there is nothing wrong with the specs of your machine, but it appears there is a conflict somewhere. It could be anything, so our support team will have to work with you directly. If you haven't already, please file a trouble ticket at www.cineform.com/support and our team will help you identify the problem.
 
I spoke too soon. After I have been editing my project with a trial version on my slower computer outlined in a previous post. All was well untill I rebooted my PC and suddenly all of the clips in the project have a red x in the upper left hand corner and the shots are zommed in 200 percent. All of the shots have magic bullet on them and ran fine before, even with the effect on. I start a new project with the correct preset and same thing. The video will play back with no effect but vey choppy even at 25 percent window size and the audio is skipping and poping . Again, this was fine before I re-booted. It is performing exactly my Boxx pc is now. I tried re-intsalling Cineform, I tried every combo in the playnack settings and tried the asio driver with no luck.
 
David, I just bought CS4. Does Cineform support that and will it help me at all? I have a ticket in already, just waiting on a reply. Thanks
 
CS4 not supported by any of the 3rd party acclerators like Matrox and CineForm yet, as there is a CS4 patch needed from Adobe (so we could offer complete support today.) CS4 compatibility will be around December timeframe, and will require version 4.0 of Prospect.
 
No third parties yet support CS4. Although Adobe is beginning to ship CS4, the current shipments do *not* contain the API that allows third parties to plug in their SW. Our understanding is the third-party API is scheduled for roughly the second half of November. So as a reference point we'll be supporting CS4 in about December.

Edit: Sorry David - that's what I get for not refreshing....
 
David Taylor said:
Nino, your problem is very specific and not really a forum topic. Please report a trouble ticket at www.cineform.com/support so our team can work with you directly.
Click to expand...

Its been over 24 hours with no reply to my ticket. This is time sensitive as the project deadline is Monday. Do you have an ETA when someone will help me or better yet a support phone number?

Thanks
 
David Taylor said:
Nino, your problem is very specific and not really a forum topic. Please report a trouble ticket at www.cineform.com/support so our team can work with you directly.
Click to expand...

I’m still waiting to get this problem resolved and as I have let tech support know the deadline for this project is this Monday. I get a one line response once every 24 hours or so with a basic suggestion like ‘disable preview mode playback'

I have spent days on trying to resolve this and have tried every possible Cineform playback settings with no luck. I tried installing the asio4all audio driver, I tried disabling video tracks, audio tracks, I have defragmented my drives, I have tried a system restore to a previous date when I know it was working correctly, I re-installed Premiere and Cineform and still no luck.

Does anyone out there have any suggestions, please?
 
Be very detailed with support with what you have or haven't tried. You get a basic suggestion if supports has no meat to go on. Jake read me parts your support ticket, I was confused, so I suggested the basics first, needed to understand the problem. You could try call the office, but they will only be there for another hour then it is the weekend. You should use the system that works, and focus on that old boxx system after your deadline is met.
 
David Newman said:
Be very detailed with support with what you have or haven't tried. You get a basic suggestion if supports has no meat to go on. Jake read me parts your support ticket, I was confused, so I suggested the basics first, needed to understand the problem. You could try call the office, but they will only be there for another hour then it is the weekend. You should use the system that works, and focus on that old boxx system after your deadline is met.
Click to expand...

Thanks David, I dont have a system that works however I would like to get the Boxx system woking as its the better PC.
 
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