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PayPal/eBay Nightmare for sellers!!! Tips and big warning!!

Joshua D. Lassing

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Fellow redusers, colleagues, forumn hunters, buyers and sellers of our tools of the trade:

I'm bringing you another safety/beware notice, in hopes that it will save someone from enduring the misery that I've had to endure over the last month.

This particular instance is about PayPal and how the $1,000 Red Pro LCD turned into a $3,000 nightmare.


Times are hard. They have to be -- if people are resorting to these measures.

More and more I see/hear of decent colleagues being ripped off by thieves, sheisters, and scammers. Not just in selling / buying tools, but even on jobs. (it's only happened once to me, but I've heard some insane stories) We are all aware of the common schemes individuals play to take advantage of our hard-earned money, and our work. It's usually easy to spot -- and a simple imdb, website/reel/reference check, can pretty much sum it up. Since RED (and reduser) has been around, I've trusted it's fellow users, most owners are legitimate professionals, and there's an unsaid camaraderie, and trust among our community. That's what's beautiful about our commmunity -- our passion and love for our craft, our love of the game. We wouldn't all be nerding out online if we weren't obsessed about our job and tools. It's totally a business, but I can't deny I live and breathe this stuff. I can imagine that not many of us were given a free ride on the road to success in this business. You can't build a rep, and a business without trust, loyalty, intelligence, and an undying love and passion for the craft, and art. The callbacks and continuous clients and good references are everything. We all know this, and live by our names; and are constantly trying to build upon everything we've worked for. It's everything.

But more and more -- it seems like we're being infiltrated (and taken advantage of) by shady opportunists. I've heard more horror stories than I can stomach, in the words of Howard Beale from 'The Network' I'm Mad as Hell, and I'm not going to take it anymore!!



I work my arse off for my money. I know alot of you guys make a killing in this business -- as I'm beginning to rent out my package, or provide a full kit along with my day rate.. I get it. It's amazing. I can finally afford living, and I wouldn't consider myself a starving artist anymore. I'm young, but I won't lead you to believe I'm something I'm not. To me -- $2,000 is not chump change... I can think of A LOT of things I'd do with 2k.

So here's my story:

I sold a used, but completely 100% red monitor on January 07 2013 to a guy on ebay. I've heard/read the horror stories, but I covered my bases. I emailed the guy, checked out his website/reel, and a reduser account. He had been one of the BT guys, but, it was a good deal, despite my bitterness since I paid a pretty penny for my used package. Everything added up with him. Totally okay right? I said ' great, I sold my monitor, now I can push it over into a new SmallHD, and have a more versatile monitor system for when I AC/DP on all of the other cameras I work with. 41 days later I recieve a 'Significantly not as described' compaint. That's a month and ten days later. I said to myself, really? Is that even possible?

41 days after, the guy claims his monitor isn't working now -- and is asking for a refund. After 41 days -- I want to trust the guy, and give him the benefit of the doubt, I really did. But it's just way, way, too long to have not tested something. Jesus, the guy could have used it for that entire time, and just shipped it back after using it. I'm not furious at this point, despite feeling pretty ripped off. So rather than contacting eBay, I email him and try to sort it out. I said, hell, I'll meet you half way on the cost of the damages (giving him the benefit of the doubt, that EVEN if it arrived damaged, which was virtually impossible because I shipped it in a storm case, wrapped in foam and bubble wrap) so he agreed, and said he'd send it in for a fixup. I thought all was good and settled. A few days pass, nothing is verified with RED. All of a sudden $1k is withdrawn from my bank account, and eBay refunds the guy. I speak with an eBay rep (who was completely upfront and honest) whom essentially told me that anything under 'buyer protection' can be refunded within 45 days for essentially any reason. The buyer (after receiving the payment) is to ship the item back. I would then have 72 hours to inspect the item. Since the buyer claims it's damaged, if it's damaged in any way, I am essentially screwed.

Big problem for anyone wanting to sell on ebay. There's an infinite list of horror stories if you google this.

The package arrives a day ago -- of course with no monitor. I even open it at the post office, WITH a video on my iPhone. I call up ebay, and of course -- again, they have to side with the buyer since he claims he's shipped it. The answer is: it must have been stolen in shipping. Impossible. USPS? Come on, I've shipped usps for over a decade and I've never, ever had an issue with any of my packages. Ever. Even the postal worker, said: "yep, you're taking a big loss"

So, I'm out 2k at this point. No monitor, and a refund from this guy.

Murphy's Law - if it can go wrong, it will go wrong. I talked with the rep @ ebay, and essentially tomorrow if I decide to buy a RED camera on ebay, I can keep it for a month, and after I'm done, receive a full refund for essentially any reason I feel fit -- calling it a signifcantly not as described case. Can you say FREE FEATURE RENTAL? Watch yourselves out there.

I hate being that guy who's lecturing you away from eBay, because it's a great resource to sell unused goodies, but I'm warning you so, so, much to avoid selling high dollar items, cameras, glass, monitors etc. Essentially, if you can't afford a double loss. Imagine if it were a 10-20k camera package......

Imagine being out 40k. Do all of your business in person, face to face, with financial backing, and inspection by RED. Check sources. Meet your seller/buyer. We're all smart guys -- but I'm naive and took the bait. Those good deals I've found out the hardest way, are usually always too good to be true.

And regarding redusers buying from redusers on here. The majority of us are genuine, hard-working, great people. We have an amazing community -- Let's not let the bad apples spoil what we have here. Keep up the support! Keep up the comraderie!

I hope this story helps someone, please, please protect yourselves out there.

Best regards.


-Joshua Lassing
 
Very Sad
 
What's his reduser and/or eBay name? That might help prevent someone else from getting ripped off...
 
That's an incredibly harrowing tale you've described Josh, I was totally in your position a few months ago and luckily I had it figured out with the buyer. It's situations like this where scammers can get crafty and get away essentially with fraud LEGALLY... even if you tried to file a police report on someone you'd have no proof and won't be able to do anything.

I deal only in F2F, Money Order/Wire or PayPal gift payments now for anything over $1000 to someone I don't necessarily trust. It's sad to see such a renowned company like eBay and PayPal have rules that side with buyers blindly, and one of the main reasons why there's a movement trying to change this. If they're siding with fradulent buyers then what's the point of selling on eBay anymore?
 
You may actually have a case you can submit to a real Police (forget E-bay). This is fraud. Plain and simple. Report the monitor as stolen with RED along with the serial number - this should prevent him from selling it to someone else - or it could even find it's way back to you. And I second you naming the guy....

Peter
 
Is the weight for the returning package noted there? Can you check it? If the buyer returned an empty box, you should be able tell eBay about that. Anyway, you might just talk to the police. Goodluck!
 
I tried selling my 2011 iMac 27" mint condition on ebay. Long story short buyer received it then suggested that i need to refund $600 because 2 dead pixels are distracting to him. He then opened a case against me stating the computer is damage and my listing is misleading, mean while I'm thinking oh boy this is doggy because buyers have the final say when it comes to ebay and paypal....
4 days of constant emailing i decided to play it cool and offer a full refund plus return shipping. Now, i received it 1 week later when i opened it everything was all over the the place with the Styrofoams broken. My loss $180 in shipping both ways and PP charge me $63 for the refund. The bloke was indian with excellent feedback and i was selling it to buy a lens from a reduser in france. So yes yes be wary of the ones with perfect feedbacks as well.
 
This is why I NEVER buy nor sale anything on either place.

Paypal had died for me few years ago, as they are simply worthless other then for taking your money, and while I understand the service to some, it only really works with people you know and trust, and at that point why not use the bank system and avoid giving them a percentage of your moeny for nothing.

As far as ebay, (scambay) I never used and never will.


Sorry for your experience Joshua.
 
Joshua - my dear friend, I'm really sorry to hear this news!! :(

I have luckily only been scammed as a buyer and have always received my money back from Paypal whic has consisted of $6,000 lens and $1,700 laptop...all on eBay and different crazy types of fraud/ scams. From a buying prospective it is a pretty good tool for safety, but as a seller it does scare the hell outa me and I will probably only do bank transfer sales from now on with trusted buyers. Once again I'm so sorry to hear this :(

Please announce this douche bags name!
 
Sorry for your loss, that's so frustrating.

But the solution to this is pretty simple - the Post Office needs to offer a new service where the box is packed at the PO and they photograph the object and its condition, and attach it to the tracking number.

Same with UPS/FED EX. Probably only practical on larger sales/purchases, but would be worth it if you're the seller.

Certainly worth $10 or whatever the service would cost.

Guess it wouldn't help DOA claims but at least you could know in advance your actual item was coming back.

PayPal is getting a lot of bad press about this issue and people will lose faith in them if this scam keeps being successful.
 
Hi Joshua,

A terrible story. So sorry to hear about it. And I agree with the other posts: name the person.

But buyers can also get scammed on eBay.
I bought 5 lasers from a seller. On arrival only 1 of them worked properly, so I contacted the seller, they told me to send them back recorded delivery and they would replace.
I kept chasing them for updates. Eventually they denied that the package had arrived, so I reported it to eBay who said it was now too late to lodge a complaint.
So no refund.
 
Hang on. There is a caveat to this.
In the eyes of Paypal insurance is for the sender. Not the receiver. In this case he is the sender for the return.
If the box did not contain the monitor and the sender did not pay insurance then it is the sender's loss.
In this case HE is the sender for the return. These are the terms for any dispute.
You need to speak with Paypal, not ebay on this.

Secondly, when using Paypal, always work from a credit card with insurance, not from a bank account.
Thus if you are a victim of fraud you can claim it on your card, not through Paypal if there is an issue.

Third, always remove funds from your Paypal account after any sizeable payment. Paypal does not have the legal right to withdraw from a bank account, only a debit balance. For big ticket items, even if Paypal puts a hold on transfer priviliges (standard practice for sellers with small turnover and a large transaction), if the buyer receives the shipment as shown by a tracking and a claim is not made within 3 days, then generally you have the right to transfer from your account after speaking with a Paypal rep. If there is no hold you can transfer immediately.

Fourth, depending on your bank you may have the right to make a claim based on insurance for your account itself. This is not uncommon in the age of internet transactions.
 
Yeah, please out the guy. Really unfortunate story.
 
Remarkable Advice. All of it is taken whole-heartedly.

This is a huge beacon of hope for my sake.. All of this was completely unaware to me.

I suppose my work isn't as finished as I thought ;D

Fingers crossed for some sort of justice. I didn't expect to have/see any good news come of this. [it's still within that grey period of time, where I may have a fighting chance]

Thank you so, so much Clayton.
 
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