Not much communication from RED

[Brent Carter]

I just convinced my company to spend 25K on new camera equipment, including a RED Scarlet. It would be really nice to hear that more than one camera is out the door!

@Brent

If we haven't been contacted by a rep, who should I call about completing payment before our camera is ready to ship? I guess we have to have the purchase made by Dec, 31st for taxes.

If you do not have a rep yet, just reach out to us via https://www.red.com/contact_us/new.

BC

 

[Brent Carter]

Well I call for a self imposed ban from forum members using Brent's name, then he has nothing to reply to and can stay on keeping the orders going out the door.

Can I reply to myself?

BC

 

[Carter Cammack]

Can I reply to myself?

BC

Don't know why not. I do it all the time. Sometimes I argue. Insult myself. Get in a fight.

 

[Roshdi Alkadri]

Can I reply to myself?

BC

Hi brent, i don't have a rep either, which option does one choose for that?

 

[Barry Bishop]

At least you haven't had to deal with my ordering issues.
I work for a billion+ dollar company.....
My company does NET 45 Red doesn't
We purchase items using PO Red doesn't do PO's
T&C we make vendors sign Red doesn't
Then there is paperwork for Red to sign

For all these i had to get signatures and letters and make phone calls. In the end the check is written and being cut.
Red has been great during this process, and I feel kinda bad as I know they are slammed and I probably have bugged them to death.

It took 18 people to make this happen!

 

[Douglas Learner]

At least you haven't had to deal with my ordering issues.
I work for a billion+ dollar company.....
My company does NET 45 Red doesn't
We purchase items using PO Red doesn't do PO's
T&C we make vendors sign Red doesn't
Then there is paperwork for Red to sign

For all these i had to get signatures and letters and make phone calls. In the end the check is written and being cut.
Red has been great during this process, and I feel kinda bad as I know they are slammed and I probably have bugged them to death.

It took 18 people to make this happen!

Barry, that's the treatment for your first film with the Scarlet, right? ;-)

 

[Brent Carter]

Hi brent, i don't have a rep either, which option does one choose for that?

Look up to post #41. Remember, please only contact in the event you need something. If you are just asking "who is my rep?", we will let you know once we start processing your order

BC

 

[Roshdi Alkadri]

Look up to post #41. Remember, please only contact in the event you need something. If you are just asking "who is my rep?", we will let you know once we start processing your order

BC

ok, good to know thanks very much

 

[Joseph Hutson]

I really feel sorry for the entire bomb squad right now...

 

[Peter Matthes]

Yeah.

Hey Brent,

These people outside were wondering where they should check in with their Bomb Squad rep. :wink5:

 

[Domenic Barbero]

My rep Whitney Krapes, has been phenomenal so far with staying in touch with me. She told me when shipping is supposed to start and to just be patient. She answered all of my questions and gave me some great info. So really all i can do is wait. Which is the hardest part Because im so anxious for my first RED cam, but good things come to those that wait. Itll get here. and when it does, I can stop checking reduser every ten minutes lol

 

[brian hanson]

Agreed, my rep has been doing a great job as well. I can only imagine the amount of emails they must answer daily.

 

[Ousaphea K]

They picked up the phone when I called. Haven't had a problem yet.

 

[BrandonChristensen]

Look up to post #41. Remember, please only contact in the event you need something. If you are just asking "who is my rep?", we will let you know once we start processing your order

BC

Well shit.

I wrote in after the other post with the link...then I scroll down and see this.

Sorry.

 

[Lliam Worthington]

My experience of RED customer service has been absolutely excellent.

 

[Chris Barron]

I just started purchasing RED equipment this month, and I have found the Bomb Squad service to be top-notch-- even better than expected!

 

[George Butterfield]

Am I wrong? Can someone reassure me please?
Joel Mielle.

No you're not wrong Joel, you are 100% correct but, RED operates differently. If you buy into RED you must buy into the complete "philosophy" and modus operandi. There are other products out there and there are movies to be made. You could write a script while you wait and wait.

 

[Norbert Jalitsch]

Yeah, I can either post on REDUSER or make sure SCARLET-X orders are going out the door. Choices, choices...

BC

for shure you will find the right decision ))

 

[Nathaniel Haban]

My rep Whitney Krapes, has been phenomenal so far with staying in touch with me. She told me when shipping is supposed to start and to just be patient. She answered all of my questions and gave me some great info. So really all i can do is wait. Which is the hardest part Because im so anxious for my first RED cam, but good things come to those that wait. Itll get here. and when it does, I can stop checking reduser every ten minutes lol

Domenic,

We have the same rep, and I'm with you, Whitney's been truly a great help! Definitely put my mind at ease about waiting to hear from RED when my order is ready to ship.

 

[Domenic Barbero]

Nathaniel, thats good to hear she's helping everyone out. Totally agree, the hardest part is being patient. getting my first 5d mk ii i was pretty excited for since it was my first cam, but getting a RED, something ive been dreaming of since i went to film school. and after playing with Tonaci's footage, makes me that much more excited i made the jump from dslr. I played with color correction and for that fact alone im sold on it. you can do so much. I got some good insight too from a friend saying that most orders should go out on the date they said. they are turning them out like crazy.