No service from RED..please help

[Bo Randers]

Have been trying to get hold of RED over email and Phone. But no answer. They did´t ship the cables and monitor. And we are allready in production. Anybody know a way to get a hold of RED.

Cheers

Bo Randers
randers@tvteknik.dk

 

[Steve Sherrick]

They've always been there to answer the phone when I've called. Have you tried contacting anyone besides your Rep?

 

[David Wyatt]

http://205.234.135.241/forum/showthread.php?t=20929

 

[Bo Randers]

amazing fast answer from RED

amazing fast answer from RED

Problem solved. Thanks RED

 

[Mitch Martinez]

Problem solved. Thanks RED

two hours and two minutes after the first post. RED is awesome.

 

[Ivan G]

I just sent my camera in for some work with no problems. Maybe timing was on my side, who knows. My first experience with customer service and so far it rocks!

 

[Simon Tams]

Service at RED

Service at RED

About a month ago, RED took my nonworking camera, had it fixed and back in my hands in two hours. It was just prior to a rental, they performed magic, I got to the rental house just before closing.

Thank you Kelly, Brian and Brent.

 

[Jarred Land]

Sorry man for the trouble getting through at first.. glad you got taken care of.