No image after recent boot up

[Jan Sluchak]

I just started up my camera and was reformatting drives. I noticed no image and thought I had the iris closed. It turns out there is in fact no image. What can I check or what did I press? New to this camera. Image was fine before.

 

[Chad K]

Hi Jan,

Can you check through your Look settings to see if you have anything set that would affect your exposure and brightness? Is your RED ONE running the latest build 32.0.3, and have you tried a system restore to see if this makes a difference? If you've checked your settings and are on the latest firmware I recommend that you create a support ticket here so that we can look into this further.

Thank you, I look forward to hearing from you.

 

[Jan Sluchak]

SOLVED!! OK I solved the mystery. My bad. I turned the color gains down to 0 to achieve a pure black for my vectorscope testing. I forgot to turn them back up. Bonehead move. Reset to 1 for all three, where they were, and image is back.

 

[Chad K]

Hi Jan,

Thank you for the update, that's great to hear. If you need anything else please don't hesitate to contact us directly.