Newbie with issues ver 2

[jon jorgensen]

hey all, I;m reposting this here just to see if someone here might be able to help:

This is my first day with ANY red product. I just finished following all the steps in the REDROCKET PDF fo install and when I open up the REDCINE program to start my conversions I get the following errors:

Your RedRocket driver is out of date. You have version 0.0.0.0, you need version 1.1.4.0.


Now I know this is weird because I just installed the newest driver. (as I just installed it form the website.) Is there another driver located somewhere that I might try.

I also get the error:

Your RedRocket firmware is out of date. You have version 0.0.0.0, you need version 1.1.6.8


but when I check the Terminal for the update I get the prompt:

Currently installed firmware: 1.1.8.6_1.10.1

I also get the prompt that my REDROCKET is in a PCI-Ex speed of 0, and is in 0z PCI-Ex Lane. Which further confuses me, as the PCI expres utility tells me tha the slot the REDROCKET is currently in is set to 8x and is running at max speed...though it does list it as an unknown video card.

in the system profile it is listed as a red rocket though, and its link speed is 2.5 GT/s at a Link Width of x8....so? Yeah. I'ma pretty techie person but I'm at a loss. Does anyone here have any idea what I may be doing wrong?

Jon.

 

[Roger Crouse]

Do you have the option of swapping pci slots?

 

[Johnny Friday]

RR card likes slot 2....after your graphics card

 

[Johnny Friday]

Here's a quick glance at how mine is setup and what it says:

 

[jon jorgensen]

I placed mine in PCI slot 2, still the same issue.

reads as unknown video card

 

[roryhinds]

try installing the older version of the driver then the firmware.

 

[jon jorgensen]

where can i get a copy of the older driver?

 

[Jeff Kilgroe]

On the RED.COM/SUPPORT page where you download the Rocket Installer.... Click on release history link right below the download button. It takes you here:

http://www.red.com/support/release_history/18

On the left side of the screen, there are the previous versions you can download. Leave the Rocket in slot 2. Install the oldest drivers, update the firmware to the firmware included with that driver set. I'm not convinced the older drivers are the issue or what is needed. Try sending an email to deanan at red dot com. I'm wondering if there wasn't a botched firmware install or something.

 

[roryhinds]

same thing happened to me when I installed the latest drivers and firmware
so far no word from RED so who knows what is going on

I just reinstalled the older version and things seem happy again.