new RED STATION REDMAG MINI not working ?

[Sebastian_A]

I bought two months ago a REDMAG 256 GB and a RED STATION REDMAG 1.8" (MINI) usb 3.0.
Today I decided to finally test them and I connected the Red Station to the PC and I inserted the Redmag. And everytime I double click the drive I get this message : "please insert a disk into removable disk"

Things I tried :
- I removed and inserted the Redmag a few times.
- I tried to power up the Red Station from the USB and from the included AC Adapter.
- I tried 2 different PC's. One with USB 2.0 and one with USB 3.0. By the way - does it work also with USB 2.0 ?

At first I thought maybe the Redmag is broken. But I managed to format it with the Red One and I recorded something on it (without playing back since I don't have a monitor yet) so that means the Redmag is not broken.

Does the RED STATION REDMAG 1.8" (MINI) usb 3.0 needs a driver or something ? Do I need to do something else with it ? Is it not just plug and play ?

 

[Jean-Claude Benet]

it doesn't require any kind of driver.

1) try recording footage on your RED ONE then plug the mag into the station and to your computer (usb 3.0 is definitely backwards compatible with 2.0)
2) double click the mag once it pops up and you should be able to copy the .r3d folders onto another drive or open them in redcine

let me know what happens when you try this.
Also, do you have access to a mac to test on? just to get an idea of how it behaves on there.

as an added method of precaution be sure to format the media in camera before any shoot. Lastly, be sure that your camera is on the latest release build before doing any tests. Not sure of your level of experience so apologies if I go over anything too basic, but I've never heard of that issue before but I'm sure we can solve it.

 

[Sebastian_A]

Well, I did exactly that. I formated the Redmag in the camera - using just the small LCD screen and the mini joystick. I recorded 30 seconds (4k 16-9) and before I removed the Redmag I pressed "Unmount" from the menu.
The Red Station can be powered by USB but since the Redmag is 256 GB I figured maybe the power given by the USB is not enough so I connected the AC Adapter also. The red LED was on.

The drive appears on the computer but if I try double clicking on it says "please insert a disk into removable disk"
The camera was bought with the latest build "31.6.16"

 

[Garrett Smith]

I had the exact same problem with my new USB 3.0 mini drive, and I tried everything to fix it. Ended up having to send it back to RED for inspection, and when they sent it back it worked fine.

 

[Alex Rawet]

It may be too obvious, but the little switch on the back is set to on isn't it?

 

[Sebastian_A]

Thanks all for the replies and ideas. And yes, the switch was on since I said the red LED was on. I also thought maybe I need to push harder the REDMAG in the adapter, but I think I pressed pretty firm, so that's not it also.

It seems I need to contact Red support.

And anybody here ever tried the RED STATION REDMAG mini with a USB 2.0 computer ? Does it work ? I have a USB 3.0 PC but I would like to know if it works with a USB 2.0 PC also.

 

[ericyoung]

Have you tried another cable? USB2.0 should work as USB3.0 is backwards compatible.

Are you plugging directly into the computer or via a hub or expansion card. If it's a third party card, then there have been some USB3.0 compatibility issues. On Mac, Lacie USB3.0 cards didn't work properly, whereas Caldigit ones did.
If it's a third party card, look at their website to see if there is any newer firmware or driver available.

Assume you are on Windows PC rather than Mac

 

[Sebastian_A]

I can't try another cable since one end of the usb cable is Red proprietary. It is not a regular cable. Only the end going in the PC is regular USB shaped.

I was using directly the USB located on the PC. I don't have a USB hub. Also no third party USB card, just the USB 3.0 from the ASUS PC mainboard.

Everyone says USB 2.0 should work since it's backward compatible. But has anyone tried this RED STATION mini with a USB 2.0 PC or laptop ?

 

[David Bourla]

It is not a proprietary RED cable. It is a standard USB 3.0 cable.
Try the FW800 port if you can.

Most likely your station needs a repair though.

 

[Alex Rawet]

I've used it on an iMac with USB 2.0 and although slower, worked fine