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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Never ever under-estimate...

Rick Darge

Rick Darge

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...Red customer support...

It's world class & above & beyond the best I've ever dealt with

Not only are these guys working their asses off, they're making sure that we as customers are always smiling.. I really don't know how they do it, but all companies should take a lesson

Thanks RAD
 
Yes, I agree.

I want publicly give a big thanks to Nate, who's been tremendous with my order and is always a pleasure to work with. Thanks man!
 
Big Agreement here too,

I run into lots of little snags with US banks, Canada banks, customs and broker fees, wire transfer issues, etc. due to living in Canada. Sometimes the hassle of getting equipment here is just such a drag.

RED (in my case Hoover) was first class, easy to get ahold of, prompt (extremely) with his replies and totally on the ball. He worked great with Fedex on taking care of a couple special requests for me...

Great service.

paul engstrom
 
I just want to add my 2 cents. I want to give a big old shoutout to RED for hookin' a brotha up!

...wait I haven't received my order yet.

Still you can't blame me for some preemptive praise!
 
I think all of us who have taken delivery will agree on this.

My specific thanks go out to Brian B - I can't seem to wear him down, he's always been great, helpful, respectful and thankful.

Too bad we can't clone the RED BOMB SQUAD and ship them over to all other customer service departments...
 
Thanks, guys. While we admit we are far from perfect, it is great to hear that we are steadily improving the support as we go :)

Thanks, BC
 
All the support REALLY helps so thank you guys for the thanks!

-hope we can continue to do so!
 
This is one of those group hug moments.

Thanks guys.
 
I want to give a big thanks to brent... You were so helpful when I visited RED... you must have thrown out your back pushing me around all day. Seriously, you go above and beyond. I'll have a big kiss waiting for the whole RED team at NAB.
 
Travis

Travis

Travis and Jon provided a great deal of help to me, when my order was processed. They kept their word on everything that was promised. The Bomb Squad is awesome, and the Red One is the best camera that I have ever owned.

-Dave Dessel
 
The support has been great and very friendly and every bit of contact that I've had with the Red Team has been nothing but positive.

Thanks also to Kelly and Brent for their very quick support. Gold service all the way.
 
Brent was working on my case the second I asked for help.

I think having the RED team on these boards really keeps things under control since this is often the first point of contact for both new problems and new customers. I can't think of too many companies you could say that about. They just aren't Internet savvy enough. RED IS an Internet based company from the ground up. Smart.
 
grandpa it burns said:
I want to give a big thanks to brent... You were so helpful when I visited RED... you must have thrown out your back pushing me around all day. Seriously, you go above and beyond. I'll have a big kiss waiting for the whole RED team at NAB.
Click to expand...

My pleasure. Thank you for sharing all of your stories about "the good ol' days"! Let me know how that wheelchair mount for your rig works out!

BC
 
pixelchef said:
Yes, I agree.

I want publicly give a big thanks to Nate, who's been tremendous with my order and is always a pleasure to work with. Thanks man!
Click to expand...

I second the cheers for Nate. I've had nothing but a great experience with my purchase from moment one.

Cheers to Brent too, polite and fast to respond even when I ask stupid questions. :)

W
 
I sincerely thank you guys so so much. This is one heck of a good time!

HAVE FUN AND ALL THE BEST!!!!


Oh, and see you at NAB :)
 
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