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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

NAB13- Dragon Sensor Upgrade Program begins

Will you at least tell people several days before the end of the deals?
 
Sorry if this has been covered, but what are the specs on the 6K Ana mode? What does the crop look like now? I'm ready to click the "Upgrade" button but want to make sure it will ship with that new Ana mode! :)
 
For Anamorphic mode... just know that it is 3+K tall times whatever anamorphic you use. So 2:1 anamorphic is 6K by 3K.

Jim
 
i ordered the Dragon upgrade for EPIC X 393 on Monday. Now I'm trying to order the upgrade for Epic X 1133 but the store says "you do not have any eligible brains to upgrade." Red Europe is closed at the moment but i would like to get my order in today.
 
Did you get an email regarding the upgrade?

I only say this as one popped into my inbox at around 8pm - so maybe you can't update until you've been sent a mail? Basically an automated system. My Epic was one of the first batch of Stage4 in the UK - Feb 2012.
 
Below is the Standard Warranty and Red Armor warranty policy on Red's website. There's no mention that it does not cover the sensor. Why does the original warranty that might still be effective and especially Red Armor not cover the Dragon sensor?

WARRANTIES

Red warrants all products will be of good quality and workmanship and free from material defects. Upon the expiration of the time periods identified below, all liabilities of Red will terminate. In no event shall Red be liable for consequential damages. Red may use refurbished parts for repairs or replacements.

STANDARD WARRANTY

A Standard Warranty is granted to the original purchaser by Red for a period of one (1) year, parts and labor, for the camera and camera accessories excluding Digital Media and Batteries. Standard Warranty for Digital Media is ninety (90) days. Standard Warranty for Batteries is ninety (90) days or charge cycles of less than 400, whichever comes first. The Standard Warranty covers parts and labor charges for products that have been returned pre-paid shipment to an Authorized Service Center. All warranty returns shall be done in accordance with Red’s warranty Return Merchandise Authorization (“RMA”) policy. Any repaired or replaced product shall be warranted as set forth in this section for a period the greater of (i) the balance of the applicable warranty period relating to such product or (ii) ninety (90) days after it is received by Buyer. Only the components that were repaired or replaced will be eligible for the 90-day period as set forth above. The Standard Warranty effective date is the date of “ex works” from Irvine or when Buyer picks up product at designated Red shipping facility.

MYSTERIUM-X SENSOR UPGRADE STANDARD WARRANTY

The Red MYSTERIUM-X Sensor and associated parts and labor is warranted for a period of ninety (90) days. All parts replaced by Red during the upgrade are the property of Red and will not be returned to Buyer.

RED REFURBISHED PRODUCT STANDARD WARRANTY

Red Refurbished Product Standard Warranty – All Red products sold as refurbished are warranted for a period of ninety (90) days.RED ARMOR

Certain Red products may contain an additional warranty beyond the Standard Warranty. Such a warranty only applies if the warranty is expressly contained on the product invoice. The warrant covers parts and labor for the period specifically stated on the product invoice.

A non-transferable Extended Warranty (Red Armor) is available on select products for an additional cost. The Extended Warranty may only be purchased once during a product’s lifetime and must be purchased prior to product shipment. The Extended Warranty is for a period (specified on the invoice) after the standard warranty ends, covering parts and labor for the covered product. The Extended Warranty does not cover Digital Media and Batteries. The Extended Warranty is non-transferrable. If the covered product is sold, the Extended Warranty automatically terminates. The Extended Warranty covers parts and labor charges for covered products that have been returned pre-paid by insured shipment to an Authorized Service Center. All Extended Warranty returns shall be done in accordance with Red’s RMA policy. In the event of a covered claim, Red will repair or replace (at Red’s discretion) the product with a new, rebuilt or refurbished product of equal or similar features and functionality. Any repaired or replaced product shall be warranted for a period the greater of (i) the balance of the applicable Extended Warranty period relating to such product or (ii) ninety (90) days after it is received by Buyer. Only the components that were repaired or replaced will be eligible for the 90-day period as set forth above. The Extended Warranty is only available once per product.

LIMITATIONS OF WARRANTY

All Red warranties do not cover (a) maintenance, repair or replacement necessitated by loss or damage resulting from any cause other than normal use and operation of the product in accordance with the Red’s specifications and owner’s manual, including but not limited to: theft, exposure to weather conditions, operator negligence, misuse, abuse, improper electrical/power supply; (b) alterations, modifications or repairs by Buyer or unauthorized third parties; © accident, disaster, improper handling or storage, droppage, modification to the camera, opening the camera body, use of non-Red cables, use third party accessories or acts of nature or any other peril originating from outside the product; (d) transportation damage, lack of maintenance, defective batteries, battery leakage; (e) cosmetic damage or other non- operating parts; and (f) charges related to “No problem found” diagnosis. Removal or modification of camera lens mount voids any and all warranties except when the lens mount is replaced by the Buyer with a RED approved lens mount. Breaking the seal on the camera body or removing the adjustable backfocus assembly is prohibited and voids any and all warranties unless otherwise approved by RED. Any parts replaced by Red during warranty repair are the property of Red and will not be returned to Buyer. Red may use refurbished parts for repairs or replacements.

Red products are compatible with Red software, Red parts, and Red products only. Use of any software, parts, or products other than Red or Red approved software, parts, and products voids any and all warranties.

EXCEPT AS SPECIFICALLY SET FORTH ABOVE, RED AND ITS LICENSORS MAKES NO WARRANTIES, CONDITIONS, REPRESENTATION OR TERMS, EXPRESS OR IMPLIED, WHETHER BY STATUE, COMMON LAW, CUSTOM, USAGE OR OTHERWISE AS TO THE RED PRODUCT OR ANY COMPONENT THEREOF, INCLUDING BUT NOT LIMTED TO NON-INFRINGEMENT OF THIRD PARTY RIGHTS, INTEGRATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE. RED AND ITS LICENSORS DOES NOT WARRANT THE PERFORMANCE OR RESULT OF THE RED PRODUCT.

THE SOLE REMEDY UNDER THIS WARRANTY SHALL BE THE REPAIR, REPLACEMENT, OR CREDIT FOR DEFECTIVE PARTS AS STATED ABOVE. THIS WARRANTY IS THE SOLE WARRANTY GIVEN BY RED AND IS IN LIEU OF ANY OTHER WARRANTIES EITHER EXPRESS OR IMPLIED. THIS WARRANTY EXTENDS TO THE BUYER AND IS NON-TRANSFERABLE TO OTHER THIRD PARTIES. RED WILL NOT BE LIABLE FOR ANY PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.

California Only – With respect to California Buyers, the Extended Warranty may be cancelled by Buyer for any reason, including, but not limited to the covered product is lost, stolen or destroyed. If Buyer cancels the Extended Warranty within 30 days from the purchase of the Extended Warranty in writing and has made not Extended Warranty claims, Buyer will be refunded the full Extended Warranty purchase price. If the Buyer cancels the Extended Warranty after the 30 days, the Buyer will be refunded a pro-rated amount of the Extended Warranty price, less any claims paid, less an administrative fee of 10% of the Extended Warranty price, unless otherwise precluded by law.
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i got an email on monday. Epic X 1133 was a stage 3.
 
I'm not the CEO... I'm just the oldest living employee. :-)

Jim

Luke Neumann said:
Very odd to be getting a response from the CEO so quickly. I'm a fan, to say the least.
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Daniel Pearson said:
I know this has been asked to death sorry but since you're here :D Is there a timeframe for a Scarlet X to Epic X upgrade? Or will this be an ongoing offer?

As a Scarlet owner, thanks for some great options!
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Thanks Daniel.. no set ending yet, but im sure eventually there will be one. Like they say, All good things eventually come to an end.

Luckily at RED we usually replace it with something just as good or better :)
 
Steve Duncan.. you are full of shit.

Go piss on someone else's tree.
 
Jarred Land said:
Thanks Daniel.. no set ending yet, but im sure eventually there will be one. Like they say, All good things eventually come to an end.

Luckily at RED we usually replace it with something just as good or better :)
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Since Ive been on REDUSER its always been this way with RED.

You guys are the best.

And thanks again Jarred for the help in NAB ;)
 
Jarred, how about this Epic X to Dragon path? I'm not able to pay for it now. I know you can't promise lead times, but will this offer go at least until July? That's when I'll have the financing ready for the Dragon. Or, in other terms: do you think if I place an order now, I will have the sensor update call before July? (I'm probably not getting any answers for this...)

EDIT- after rereading all this thread I get the assumption this will be on going, so it leaves me more relaxed :)
 
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