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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

My baby is sick...

R

Ramesh Jai

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RED is helping me out with this issue but I was wondering if anyone out there has had this problem - Right after I switched to Build 20.1.3 I'm having start up issues and the camera is heating up (and locking up) just a couple of minutes after starting.

This is happening even in an air-conditioned room so heat is not the problem here.

I've never had these issues on previous builds. Now, even after switching back to earlier builds the problem persists.

My RED has been just too good up to this point.

HELP :scared:
 

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Ramesh Jai said:
RED is helping me out with this issue but I was wondering if anyone out there has had this problem - Right after I switched to Build 20.1.3 I'm having start up issues and the camera is heating up (and locking up) just a couple of minutes after starting.

This is happening even in an air-conditioned room so heat is not the problem here.

I've never had these issues on previous builds. Now, even after switching back to earlier builds the problem persists.

My RED has been just too good up to this point.

HELP :scared:
Click to expand...

Sure thing Michael/Stuart - doing very long days on-set with no connectivity to the web (plus the time difference) has made posting somewhat difficult . Also didn't want to alarm all other users (incase this is an isolated set of issues) until I'd heard back re my incident report.

Until updating to Build 20 V20.1.2 a few days ago, I'd only operated my RED using Build 16 and 18, and in both cases not had a single issue in almost a year of shooting. Needless to say, it came as a surprise to be faced with multiple issues 2 days after installing new SW.

Some of our issues
Day 1 - Body Hot Warning and corrupted back screen display on first boot-up of the day (7.30am exterior shot on a bitterly cold winter's morning). After numerous tries to boot up, with the same result, I reinstalled Build 20 V20.1.2 - only to be faced with the same issue again. On boot-up 10 or so, Body Hot Warning disappeared and all seemed to be fine but.......
Now, repeated 'RED Drive Incompatible with project warning' on trying to record 4K anamorphic. Having already lost nearly 2 hours, it was decided to record at Redcode28 to 8Gb CF cards.
Battery % readout stuck on 'DC' regardless of power supply.
Powering up after 45min lunch break resulted in Body Hot Warning again and took 5 reboots before warning disappeared.

Day 2 - Body Hot Warning and corrupted back screen display on first 8 reboots. Once initialized properly, seems anything longer than an immediate reboot, after changing batteries, results in the Body Hot Warning which affectively locks up all camera functions again. In the hope of not being faced with this problem tomorrow morning, I've decided to leave camera running on DC power through the night.
RED Drive working fine with Redcode36 4K anamorphic today.
Battery readout 'DC' only.

Ramesh - exactly the same experience as my Red 2056. Camera is in US for a couple of weeks now and still waiting for an answer as to what the heck is the problem. Hope we both get some good news real soon!!!!

best
joe
 
Joe, can you get a camera log file over to me? brent - at - red - dot - com?

BC
 
What's your camera serial number?


Joe Shemesh said:
Sure thing Michael/Stuart - doing very long days on-set with no connectivity to the web (plus the time difference) has made posting somewhat difficult . Also didn't want to alarm all other users (incase this is an isolated set of issues) until I'd heard back re my incident report.

Until updating to Build 20 V20.1.2 a few days ago, I'd only operated my RED using Build 16 and 18, and in both cases not had a single issue in almost a year of shooting. Needless to say, it came as a surprise to be faced with multiple issues 2 days after installing new SW.

Some of our issues
Day 1 - Body Hot Warning and corrupted back screen display on first boot-up of the day (7.30am exterior shot on a bitterly cold winter's morning). After numerous tries to boot up, with the same result, I reinstalled Build 20 V20.1.2 - only to be faced with the same issue again. On boot-up 10 or so, Body Hot Warning disappeared and all seemed to be fine but.......
Now, repeated 'RED Drive Incompatible with project warning' on trying to record 4K anamorphic. Having already lost nearly 2 hours, it was decided to record at Redcode28 to 8Gb CF cards.
Battery % readout stuck on 'DC' regardless of power supply.
Powering up after 45min lunch break resulted in Body Hot Warning again and took 5 reboots before warning disappeared.

Day 2 - Body Hot Warning and corrupted back screen display on first 8 reboots. Once initialized properly, seems anything longer than an immediate reboot, after changing batteries, results in the Body Hot Warning which affectively locks up all camera functions again. In the hope of not being faced with this problem tomorrow morning, I've decided to leave camera running on DC power through the night.
RED Drive working fine with Redcode36 4K anamorphic today.
Battery readout 'DC' only.

Ramesh - exactly the same experience as my Red 2056. Camera is in US for a couple of weeks now and still waiting for an answer as to what the heck is the problem. Hope we both get some good news real soon!!!!

best
joe
Click to expand...
 
Joe Shemesh said:
Sure thing Michael/Stuart - doing very long days on-set with no connectivity to the web (plus the time difference) has made posting somewhat difficult . Also didn't want to alarm all other users (incase this is an isolated set of issues) until I'd heard back re my incident report.

Until updating to Build 20 V20.1.2 a few days ago, I'd only operated my RED using Build 16 and 18, and in both cases not had a single issue in almost a year of shooting. Needless to say, it came as a surprise to be faced with multiple issues 2 days after installing new SW.

Some of our issues
Day 1 - Body Hot Warning and corrupted back screen display on first boot-up of the day (7.30am exterior shot on a bitterly cold winter's morning). After numerous tries to boot up, with the same result, I reinstalled Build 20 V20.1.2 - only to be faced with the same issue again. On boot-up 10 or so, Body Hot Warning disappeared and all seemed to be fine but.......
Now, repeated 'RED Drive Incompatible with project warning' on trying to record 4K anamorphic. Having already lost nearly 2 hours, it was decided to record at Redcode28 to 8Gb CF cards.
Battery % readout stuck on 'DC' regardless of power supply.
Powering up after 45min lunch break resulted in Body Hot Warning again and took 5 reboots before warning disappeared.

Day 2 - Body Hot Warning and corrupted back screen display on first 8 reboots. Once initialized properly, seems anything longer than an immediate reboot, after changing batteries, results in the Body Hot Warning which affectively locks up all camera functions again. In the hope of not being faced with this problem tomorrow morning, I've decided to leave camera running on DC power through the night.
RED Drive working fine with Redcode36 4K anamorphic today.
Battery readout 'DC' only.

Ramesh - exactly the same experience as my Red 2056. Camera is in US for a couple of weeks now and still waiting for an answer as to what the heck is the problem. Hope we both get some good news real soon!!!!

best
joe
Click to expand...


It's funny RED support says that my problem is unique and there you are describing exactly what happened to my camera #2053!!!!

I'm really really down at the moment. So much work and no RED. It's not fair.
 
Thanks, Joe. I was not aware of your camera being in for same issue. I am reaching out to engineering to see what they have turned up.

BC
 
Brent@RED said:
Thanks, Joe. I was not aware of your camera being in for same issue. I am reaching out to engineering to see what they have turned up.

BC
Click to expand...

I'm sending in my camera for repairs - I'm in Ghana, West Africa - not easy or cheap couriering it but hey I want my RED back hale and hearty otherwise :emote_hanged:
 
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