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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Minor Customer Service nag

Tyrone Braithwaite

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Had to order a second red touch (due to broken first purchase - our fault) and a few other bits, postage comes to £15 fair enough.

Had my first touch in for repair - which went through the American RMA system (despite me telling them I was based in UK with RED UK service centre etc) and eventually made it through to the UK with needless nagging - only for the repair to be completed and the postage to have cost me £25.

Don't understand why such expensive P&P for a small item (bear in mind I shelled out on a £1200 monitor too in the meantime.)

Red are pretty solid but there is very little flexibilty when looking after clients in this department.

Just a bit of a moan really. :yesnod:
 
Tyrone, your feedback is much appreciated as we are relentlessly analyzing our product support program to identify and execute improvement opportunities. Please email your RMA number to me at nick-dot-grow-at-red-dot-com and I will look into this for you.

NICK
 
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