Johannes Helms
Active member
When was the date/time of your 1st email from Clark about payment info?
If it helps to triangulate when your order will go out and eases the mind (and therefore Clark's inbox), here is the history of my ST ordering process:
Time is in CST and what is called 'military time'
Sat, 27 Jun, 17:44 - Received Jarred ST Announcement Email 'White Komodos Begin'
Sat, 27 Jun, 17:47 - Responded to Jarred and Clark "I would like to get a Komodo Stormtrooper."
Tue, 30 Jun, 14:31 - Received first from Clark, asking for billing and shipping addresses
30 Jun 2020, 18:07 - Responded with my details (after ordering some sweet RED hats on red.com to get my card into the system)
21 Jul 2020, 16:19 - Followed up to add the just announced Outrigger Handle to my order
22 Jul 2020, 01:42 - Clark replied in the middle of the night confirming the update to my order and that he will get back to me once it is my turn in the queue
23 Jul 2020, 03:48 - Received the long awaited 'It's your turn [...] here is the sales quote [...] confirm T&Cs' email. Clark is still not sleeping!
23 Jul 2020, 08:55 - Responded with my confirmation and final payment details
27 Jul 2020, 03:16 - Received email from Clark (who has been awake for the past 21 days) that my payment didn't go through due to safety max on my card OOOOOPPPS!
27 Jul 2020, midday - Clark and I had a very nice phone call, figured out the payment, and finalised everything. The
27 Jul 2020, afternoon - SHIPMENT CONFIRMATION - ETA: TOMORROW AM