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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Jetpack expander. No hdmi output

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Cicero A

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using the jetpack expander. hdmi hooked into a TV and nothing is displaying. doesnt even pick up a signal. any ideas? I hear that if using pogo on left side of the camera for your touch screen, the hdmi signal will not output. I am using pogo but I am using the original top connection, not the side one. I've scoured through the menus and can find nothing of help. Is there something I'm missing?
Scarlet-w if that matters
 
Might be a defective unit. I use mine all the time with no problem.
 
No settings changes or anything??? You can just turn on your camera and have your touch screen work while it outputs to hdmi? Doesn't matter the resolution you have set to record or anything? Just trying to figure this out before I do a PayPal chargeback
 
I would try and change your output in settings. I always have to change mine depending on what monitor or wireless system I'm using. Maybe the TV doesn't accept what its outputting. Also go into the menu settings and make sure the cam sees the jetpack listed as being attached, that could also be an issue and if its not listed just be reloading firmware could fix it, if it doesn't' see it. I would check both of those out first. Sorry for not giving you the exact menus Im traveling and do not have my Red in front of me at the moment.
 
Cicero A said:
using the jetpack expander. hdmi hooked into a TV and nothing is displaying. doesnt even pick up a signal. any ideas? I hear that if using pogo on left side of the camera for your touch screen, the hdmi signal will not output. I am using pogo but I am using the original top connection, not the side one. I've scoured through the menus and can find nothing of help. Is there something I'm missing?
Scarlet-w if that matters
Click to expand...

Hi Cicero,
I’m sorry to see that you’re having issues with your Jetpack Expander.

The Technical Support team at RED would like to help you resolve this issue. Please submit a Technical Support request on support.red.com and attach the log file from this camera. We will forward the log file information to our Engineers for further analysis.
 
This is so obvious I hesitate to mention it for concern you might think I am suggesting you are discounting the simple fix.

That is, does your TV have more than one HDMI input?... and if so, do you have the correct one indicated as active?

Nevermind... re-read your posts and realize it is the touchscreen you are having problems with.
 
Last edited:
Nope, just plug and play. It just works, no additional changes or work is required.
Cicero A said:
No settings changes or anything??? You can just turn on your camera and have your touch screen work while it outputs to hdmi? Doesn't matter the resolution you have set to record or anything? Just trying to figure this out before I do a PayPal chargeback
Click to expand...
 
Brad Harris said:
Hi Cicero,
I’m sorry to see that you’re having issues with your Jetpack Expander.

The Technical Support team at RED would like to help you resolve this issue. Please submit a Technical Support request on support.red.com and attach the log file from this camera. We will forward the log file information to our Engineers for further analysis.
Click to expand...

thank you. they are trying to sort me out request (#65110)

So I have a couple days before I can dispute this transaction, so Im trying my best to just get it working. started up tech support with red and they asked me if I see the jetpack under Menu > settings > Maintenance > System Status > Attached Modules. The jetpack does not show up. I have went ahead and did the rediscover thing and still, the jetpack does not show up. which is odd, because it's my only source of power so the power connector on it definitely works for the camera. I use the jetpack with the ac adaptor, and with the belt clip and dynacor batteries to power the camera. Im going to guess faulty unit.
 
Elsie N said:
This is so obvious I hesitate to mention it for concern you might think I am suggesting you are discounting the simple fix.

That is, does your TV have more than one HDMI input?... and if so, do you have the correct one indicated as active?

Nevermind... re-read your posts and realize it is the touchscreen you are having problems with.
Click to expand...
Im not understanding. Im not having any issues with my touch screen. Im having issues with the jetpack expander modules HDMI port not putting out a signal to any of my TVs/monitors
 
I have jetpack on Epic-W and recently got a second jetpack and also did latest update (Beta with IPP2) I don't have any HDMI output
I am using EVF on front port and HDMI should work fine. Previously it would autodetect, but no matter what display priority I select, no HDMI.
Is this the same issue and is there a fix? Are there defects for HDMI with the latest batch of jetpack expanders? Somehow I doubt that and assume it is S/W config
 
Cicero A said:
Im not understanding. Im not having any issues with my touch screen. Im having issues with the jetpack expander modules HDMI port not putting out a signal to any of my TVs/monitors
Click to expand...

I was going to suggest you try a different TV then, but I see you stated TVs/monitors (plural) so I'm guessing you have tried multiple displays.

Like someone said, it seems you may have a bad module.
 
Elsie N said:
I was going to suggest you try a different TV then, but I see you stated TVs/monitors (plural) so I'm guessing you have tried multiple displays.

Like someone said, it seems you may have a bad module.
Click to expand...


Multiple 4K TVs and multiple hdmi cords and ports on both.
 
Which FW are you running? Just want to make sure it is recent. :) Maybe re-install the FW and do a factory reset. A full one that wipes out black shades. Then re-black shade, of course.

If you are talking to Red support, they are going to be the best at helping you resolve the issue.
 
Stacey Spears said:
Which FW are you running? Just want to make sure it is recent. :) Maybe re-install the FW and do a factory reset. A full one that wipes out black shades. Then re-black shade, of course.

If you are talking to Red support, they are going to be the best at helping you resolve the issue.
Click to expand...

did the factory reset. Red support found no issues in my log and wants me to send in the camera and the jetpack expander. issue is, if i send in the expander, by the time I get it back, I might not have the ability to dispute the ebay transaction anymore and get a refund for the expander. so I would like to locally be able to test 2 things. a jetpack expander on my scarlet-w and see if the hdmi works, and or use another red camera and hook my jetpack expander to it to see if the hdmi works on another camera. that would tell me where the issue lies at the least. if its the expander, I can just dispute in a couple days, get my money back and go with another issue. if it's my camera then I know that I HAVE to send it in for repair maybe it needs a board replacement or something?

Far as firmware, I have done newest beta and latest stable. so reinstalled firmwares, multiple tvs multiple hdmi cables and factory reset and still the issue remains. I really don't want to send everything into red after I just got it all put together about a week ago smh
 
I recently had this issue with a WEAPON MG 6K and the Base Expander, but with both the SDI and HDMI not being recognized. Long story short, there's a tiny fracture in the plastic surrounding the contacts that MAY OR MAY NOT be the culprit so check for any hardware defects no matter how small.

I am currently talking to RED to have it sent back for further inspection.

Best of luck to yah!
 
Unfortunately, minenis on the way back. Odd thing is, the hdmi port worked with someone else's base expander module, and their epic-w worked with my Jetpack expander. Another thing. The camera started to show boot logo with the Jetpack expander at boot up on beta firmware but would get no signal after that. It's just odd.

Glad I got the Jetpack expander and found this issue, otherwise I may have had a camera with an issue and never known or only found out when it was too late. Luckily the reps at red have been very kind and swift trying to figure thisnissue out, and getting me shipping info once we found out it needed to be sent in.

I'd also like to thank daufenbach camera who I will be using from now on for all my rental needs. After never having done business with them they were the most accommodating people possible. Allowed me to check my gear on their epic-w. Allowed me to use their base expander and check it on my camera. Had a monitor setup for me and everything when I arrrived. Couldn't have possibly been a better experience. I could only imagine how they treat their paying customers lol. Will def. be back there.
 
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