Welcome to our community

Be a part of something great, join today!

Log in
  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Ice cold and RED hot...

Status
Not open for further replies.
Big Jon said:
I think Jim may be immortal, so no reason for concern Worry not #6, the dream is bigger than us all.
Click to expand...

Thanks, that's reassuring. (whew! that Celine Dion rumor had me worried!)
 
Jim is Chuck Norris!
 
humidity?

humidity?

Thermotron? That is just dry heat. Try Floridatron; Orlando in the summer.
Melting_Right_Hand_Aluminum_Sweat_Recycling_Furnace.jpg
 
Jannard said:
Oh, that. We found hardware problems that we obviously fixed. Not going to say what.
Click to expand...

But don't you think owners have a right to know what the problem was? What if they have the same hardware problem, which goes with my original post about heating issue. If I had bought the red #2 and you discovered a hardware problem... how would MY red #2 be resolved if it were hardware? do you take it back in and fix it for free? What if the red team discovered the hardware problem AFTER the year warranty?
 
Come on, seems you didn't get it, that RED will CHANGE the first 100 delivered cameras for free, enough to understand, that RED is close to there customers and I'm convinced, they will be there, if we have other hardware problems. The WHY isn't this much important to know I guess.
 
artbeatsart said:
RED will CHANGE the first 100 delivered cameras for free
Click to expand...

That's one thing I was wondering... is this really true?

The other, I still can't get out of my head... why keep people in the dark with what went wrong with hardware? Why such a big secret? Because it might be something that people will question the overall stability of the machine?
 
xaidenx said:
The other, I still can't get out of my head... why keep people in the dark with what went wrong with hardware? Why such a big secret? Because it might be something that people will question the overall stability of the machine?
Click to expand...

NO manufacturer is obliged to disclose design improvements to their end users. If an automobile manufacturer finds a problem with one of their products they do a recall and correct the units in the field and apply the improvement to future units.

That is an effort towards making a product more reliable, thus instilling consumer confidence. There was something reported to RED, they were able to replicate this, and resolve the issue. Problem solved.

With the first 100 units having been replaced with new cameras all together, showing a commitment to their users, along with the follow-up support, If people still have doubts after that, then maybe RED is not the camera for them.
 
Pana-tech said:
NO manufacturer is obliged to disclose design improvements to their end users.
Click to expand...

I just assumed since RED was such an unusual company, maybe they would be different than "the automobile" makers you speak of.

Personally, keeping ME confident in a product, is to tell me what went wrong and how it was fixed and how it will be prevented in the future. I find confidence in honesty. Then again, maybe I'm not the typical consumer.
 
If you read the posts, we were quite forthcoming about the 1st 100. It wasn't so much about what was wrong but more about major improvements.

The "X" cameras included a new board design, new lens mount and several other tweaks and upgrades.

As for your reliability concern... easy. Just wait until the concern goes away.

Jim
 
xaidenx said:
I just assumed since RED was such an unusual company, maybe they would be different than "the automobile" makers you speak of.

Personally, keeping ME confident in a product, is to tell me what went wrong and how it was fixed and how it will be prevented in the future. I find confidence in honesty. Then again, maybe I'm not the typical consumer.
Click to expand...


Uh...there is no precedent in a company telling you what went wrong. As an engineer, I say there is no reason for it at all. It won't inspire confidence, just more FUD. That they fixed it is all we need to know.
 
xaidenx said:
I just assumed since RED was such an unusual company, maybe they would be different than "the automobile" makers you speak of.

Personally, keeping ME confident in a product, is to tell me what went wrong and how it was fixed and how it will be prevented in the future. I find confidence in honesty. Then again, maybe I'm not the typical consumer.
Click to expand...

Apparently you haven't seen footage from the camera up close and personal. That might be all the confidence you need.

They addressed the issue. If it comes up again, they will fix it. We've been let in on the design of the camera, been given the chance to get them sooner than most would have released, and then on top of that they have provided new cameras to the first 100 for their efforts.

That is a different way of doing things.

Steve
 
Where are your heads?!

That is like saying... "If my government tells me it's OK, then it's OK!"

Oh, hiroshima? don't worry about it...its all fixed now, you can go back and live there.

I want to know what was wrong to make my OWN assessment of it. Not someone just telling me "It's okay, whatever it is, it's fixed now".

And I understand that RED has the right to give or keep any information they want out to the public, or keep private.

I just like to know everything I can about a product before jumping into it.

If I never KNEW there was a problem, that would be a different story.

And speaking of car manufacturers, they DO tell you what when wrong when they do a recall.
 
xaidenx said:
Where are your heads?!

That is like saying... "If my government tells me it's OK, then it's OK!"

Oh, hiroshima? don't worry about it...its all fixed now, you can go back and live there.
Click to expand...

This isn't public, this is business. You didn't vote Jim into Red. Public leaders have a duty to reveal. Business leaders, as long as health, safety or ethics aren't involved, don't.

xaidenx said:
I just like to know everything I can about a product before jumping into it.

If I never KNEW there was a problem, that would be a different story.

And speaking of car manufacturers, they DO tell you what when wrong when they do a recall.
Click to expand...

Now you aren't even being consistent with your definitions. Jim did tell us what was wrong as much as car dealers do - it couldn't handle extreme temps. You appear to want him to dive down to the engineering reason, the nitty-gritty detail. Asking him "what went wrong" and expecting such an answer is the same as asking "what EXACTLY did you do to fix it?" which would in turn probably give away trade secrets.
 
xaidenx said:
Do you mean when the concern goes away because people forget about what went wrong in the first place?
Click to expand...

Nothing 'went wrong'. The recipients of the first 100 beta cameras identified a requirement for a professional caliber camera, notified Red, and had it solved.

The speculation here (and there were some pretty smart engineering types discussing it) was that there might have been a component on one of the boards that wasn't rated for the temperatures we were subjecting it to. Still guessing here, but the components were probably replaced with higher-spec pieces, probably expensive military-grade stuff.

There is no big conspiracy. There is nothing being hidden. There was a problem that existed only in the first 100 beta cameras and only because our extreme needs may have been underestimated. Red listened to the community and seemed to spare no expense finding the problem and fixing it - quickly.

Did they pass on the expense of these pricier components to future purchasers? Did they make the original purchasers buy an upgrade? Did they make a revision A camera that people would have to buy if they wanted the problem solved? Did they even make the original 100 pay for shipping back to Red for a repair? Read back through this thread from Post #1 to the start today's rantings and learn what they did.

You'll be pleasantly surprised.
 
xaidenx said:
Where are your heads?!

That is like saying... "If my government tells me it's OK, then it's OK!"

Oh, hiroshima? don't worry about it...its all fixed now, you can go back and live there.

I want to know what was wrong to make my OWN assessment of it. Not someone just telling me "It's okay, whatever it is, it's fixed now".

And I understand that RED has the right to give or keep any information they want out to the public, or keep private.

I just like to know everything I can about a product before jumping into it.

If I never KNEW there was a problem, that would be a different story.

And speaking of car manufacturers, they DO tell you what when wrong when they do a recall.
Click to expand...

Okay I'll fill you in on the big secret.

Mother board: DV1S^>59II got a replacement on chips:

456666788987wZ3

and

12345725186>y54

with traverse coded intervals

sdvy43j1h2h5i7yr7ads :G1

allowing it to interface better for:

the1jackassthatasks2manydumbquestions system

clear enough for you
 
Xaidenx,
You started out on reduser few hours back. And now you are everywhere.You're trying to digest too much inof in too little time. What's the hurry.

One step a time and try to chew as much as you can.
 
Oh thank you Finner I was wondering lately about 12345725186>y54 being the proper part number.

I feel it's very reassuring.

Thank you so much

Emmanuel
 
Status
Not open for further replies.
Back
Top