I think my rocket just failed

[Paul Saunders]

Booted up this am and tried to use my rocket and it wouldn't work. Attached it a screen shoot of the error codes. Reinstalled the driver and got the same result. Any help would be great.

 

[Justin Kirchhoff]

Open a support ticket with RED. Give them those error codes. No one can read that pic on here.

 

[Paul Saunders]

It basically says decoder issue, out of memory

 

[david_winters]

Same result with other known good footage?

I fear the same every time I boot up the machine. I now have a dedicated macpro that is only used for transcodes, the rest of the time it sits, unplugged, and to never be moved.

Good luck, I hope it's a firmware / drive update issue.

 

[Paul Saunders]

Yeah the same footage I transcoded 2 weeks ago. Since then the computer has been sitting unplugged until this morning when I was called to transcode a job

 

[david_winters]

Hi Paul,

Send a email to your rep at Red to get a support ticket running. Good luck.

 

[Dan Kanes]

I keep full insurance on my redrocket for just this reason.

 

[Paul Saunders]

I keep full insurance on my redrocket for just this reason.

What company do you have yours through?