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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

I think my BT Scarlet-X is broken... records wacky screwed up shit, sensor problem or

fun fun, now it happened to me as well....shot 5K with scarlet to use as stills today...one clip has LOTS of messed up frames...the worst thing is, going back over the clip again, i kept finding more messed up detail...just not that obvious......
contacted red, it is friday night, after thanksgiving, the weekend is coming up...i am calm, not really expecting too much at this point...
 
paul schefz said:
fun fun, now it happened to me as well....shot 5K with scarlet to use as stills today...one clip has LOTS of messed up frames...the worst thing is, going back over the clip again, i kept finding more messed up detail...just not that obvious......
contacted red, it is friday night, after thanksgiving, the weekend is coming up...i am calm, not really expecting too much at this point...
Click to expand...

Paul, I confirmed we received your tech support ticket. Sleep tight... RED SUPPORT is awake 24/7/365.

NICK
 
well...i have to say i am impressed...not even 10 minutes later and i have a response....just sent in my log file....but checked out clips i shot later on a different card....no problems....so it looks like it is the card anyway.....

ok, i am VERY impressed with red support!
 
filled the same card today twice.....no problems at all...does not surprise me because i never had any with it before...but the fact that i had a lot of problems on that card only during my shoot led me to believe it was the card.....
sent some files and log to red...we will see....
 
actually, i am a little perplexed by red service now....
as posted here, i got an email back in no time....and this on friday night....
only problem is...i since had to send in my log file and the raw files 3 times.....and had i not checked in, i would not even know that they did not have the files.....
so as great as it is to get a response RIGHT AWAY! it is kind of pointless if nothing happens for 3 days and i have to keep checking to make sure that something CAN happen?
like i said before about the return i had and still haven't heard back about.....it seems like things get "put in a pile" and handled at a later point....could be that that pile is just THAT high? in case of my return (and i really don't care how long it takes, honestly) i sent a red mote back the day after i picked it up (wasn't allowed to NOT pick it up???) in original wrapping....someone accepted that return...with any retailer this would be unpacked and taken care of within a day or 2 simply because it gets to be a more of a pain if you don't....like papers piling up on your desk....
 
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