I paid cash at RED NYC, I have no receipt and my online account shows no order.

[Corey Benoit]

Issue seems to be fixed. It seems a system error or glitch. I was unaware that PO's and RED account money doesn't show up or get receipts in a local NYC store. I just got scared due to the amount of money.


I can say one thing is for sure. RED has the best service I have seen. Just great.

 

[Hugh Scully]

Not sure why you chose cash but if you managed to get it to RED in their office unmolested then I wouldn't think you'll have a problem.

 

[Corey Benoit]

Not sure why you chose cash but if you managed to get it to RED in their office unmolested then I wouldn't think you'll have a problem.

I had cash as a gift. I just am uneasy about no receipt and account having no info. RED in general are amazing people. Just don't know the sales rep that worked today as he is a temp from out of town.

 

[Hugh Scully]

do you have a receipt for the credit card transaction? You say there's nothing in the account but you have proof of at least that part of the transaction. Why didn't you get a receipt for the cash?

 

[Corey Benoit]

do you have a receipt for the credit card transaction? You say there's nothing in the account but you have proof of at least that part of the transaction. Why didn't you get a receipt for the cash?

I talked to 24 hour tech support and he had a colleague look at it and says he can see the order, but not sure if it shipped. I wasn't offered a receipt and when I asked for one I was told that it was a order to corporate and they don't ship or do receipts at the store. Not sure why. It shipped and its fixed. Seems to be a glitch in the system, just my luck. RED has amazing customer service tho. The guys rock!

 

[Keegan@Netflix]

Corey,

Holegally I can shed some light and make you at ease.

1. We don't have a systemic receipt if you pay cash to put on your account. We do have manual slips that can be provided (will touch base with the Rep as they should know this).
2. We are continually adding better functionally to the "My Account" function but it doesn't nessearly work like having a bank account. It was never orginally built that way, our current project is to make sure you have more order transactional history.
3. The Side Handle is not currently shipping same day we have a 7-10 day lead time as we had some high volume of orders that exceeded our inventory levels: delivery time on the web: http://www.red.com/store/products/dsmc-side-handle

Feel free to PM me if you have any other concerns.

Keegan

 

[Corey Benoit]

Corey,

Holegally I can shed some light and make you at ease.

1. We don't have a systemic receipt if you pay cash to put on your account. We do have manual slips that can be provided (will touch base with the Rep as they should know this).
2. We are continually adding better functionally to the "My Account" function but it doesn't nessearly work like having a bank account. It was never orginally built that way, our current project is to make sure you have more order transactional history.
3. The Side Handle is not currently shipping same day we have a 7-10 day lead time as we had some high volume of orders that exceeded our inventory levels: delivery time on the web: http://www.red.com/store/products/dsmc-side-handle

Feel free to PM me if you have any other concerns.

Keegan

Hello thanks for reaching out Michael. Yes thats what I heard so I ordered the side handle from the store. I also have the tracking info now. I was just unclear as I never got an email about the tracking. The rep said I would, and it would show up in the account. I just got a little worried because I didn't understand the process. However Charles over in 24 hour tech support was a really big help and Clark is always awesome. My local store rep Anthony is super awesome as well.

Thanks for helping me understand this. RED support is great!

Thanks Michael.