I ordered the BT Red MX with SSD Module the day it was announced.

[Lau Ho Ming]

I ordered it last week 2Nov. But till now nothing seems happened to the order. The order was confirmed but there's no status update about my order. And I contacted the bomb squad because I want to adjust the order by removing the nikon mount from the list and change the 2x48gb SSD to the 4x48gb SSD pack. But no one seems to be taking care of the order. Perhaps you guys are uber busy due to the sudden huge amount of new order.

But I'm concern that am I 100% will be able to get the camera once the order successfully made? Or we need to "lucky draw" if too many of the people are purchasing them?
Because I'm starting spending money looking for Red One accessories.

Thanks.

 

[Brian Merlen]

I would suspect bomb squad reps are overwhelmed right now, but I am sure they won't lose your order. Just shoot an email to your rep if you have one...

 

[michael zaletel]

If the past is any indicator, it's going to be a while before everyone gets their reduced price cameras and required accessories. This is why I didn't understand the scale of the price decrease. Economics states that if you reduce price, you increase demand. If you decrease price further, you increase demand even more. I think RED chose price points for all three cameras beyond their ability to reasonably meet demand. I hope I'm wrong. Even if RED's assembly line can crank them out, quality control, customer service, billing, fraud prevention and support are often bigger bottlenecks.

For all we know, some customers may have ordered hundreds of cameras the moment the announcement was made. How do you know a rental company or director didn't throw down $100,000 for 25 RED MX's? Also, I believe RED has made exceptions in the past for high-profile feature films prioritizing their orders in the queue such as when Peter Jackson bought 30 EPIC-M's before others in the queue received theirs. Someone correct me if I am wrong on this. I am just trying to set expectations for delivery and explain the factors that might affect delivery.

The day the EPIC price decrease was announced, so many were complaining about the value of their cameras going down. I was thinking just the opposite, I think there are a lot of feature films preparing to shoot on EPIC that won't be able to get cameras for a while and will be forced to buy used complete packages. I know for certain that the value of my complete-package RED MX's went up that day because the available supply was essentially wiped out for some time to come. That always helps value. Who cares if a RED-MX is $4,000 if you cannot actually get one in your hands and cannot find reasonably priced used accessories for it.

-Michael

 

[Keegan@Netflix]

Lau Ho Ming,

Order has not been lost and a rep will contact you shortly. We just got a restock of energy drinks and we are at full speed. Thank you for your patience .

I ordered it last week 2Nov. But till now nothing seems happened to the order. The order was confirmed but there's no status update about my order. And I contacted the bomb squad because I want to adjust the order by removing the nikon mount from the list and change the 2x48gb SSD to the 4x48gb SSD pack. But no one seems to be taking care of the order. Perhaps you guys are uber busy due to the sudden huge amount of new order.

But I'm concern that am I 100% will be able to get the camera once the order successfully made? Or we need to "lucky draw" if too many of the people are purchasing them?
Because I'm starting spending money looking for Red One accessories.

Thanks.

Best Regards,

Keegan

 

[Erick von Schulz]

It does say 2-3 weeks for order. I ordered one the same day and have been contacted by the Red team. Plus they just got the Restock of Red Bull energy drinks in. They most certainly drink Red Bull. I don't think Jim would allow any other energy drink in the facilities.

 

[Patrick Grossien]

Lau Ho Ming,

Order has not been lost and a rep will contact you shortly. We just got a restock of energy drinks and we are at full speed. Thank you for your patients.



Best Regards,

Keegan

Hehehe, love you guys! You're just too nice the whole bunch of you!

Lau Ho Ming, I had to wait a couple of months for my camera. They will contact you if these guys are buys, than they are overloaded with work, trust me
Happy that you're joining the family!

 

[Alex Mandarino]

This is my first post. I'm also ordering a MX. But was concerned about the shipping. I'm glad guys frm RED are working to keep things up to date!

ordering my tomorrow! nice!

 

[Jett He]

I contacted red to change my billing, but I'm sure they are very busy. I just hope the inventory is live and not post updated