I have been on hold for tech support now for 40 minutes!!!!!

[Rob Ruffo]

Please set-up a separate line for Epic owners. To wait 40 minutes for tech support on a $40 000 camera is a loosing a lot of good will here fast.

Totally unacceptable - borders on infuriating.

Sorry but - at Arri is wait is 0 minutes.

 

[Mestizo Devon]

I don't know???

I'm kinda hoping RED respects all of us!

what about the guy who only paid 30K for his epic, how long for him?

 

[Kwan Khan]

Please set-up a separate line for Epic owners. To wait 40 minutes for tech support on a $40 000 camera is a loosing a lot of good will here fast.

Totally unacceptable - borders on infuriating.

Sorry but - at Arri is wait is 0 minutes.

+++100

 

[Chad K]

Hi Rob,

It was a pleasure speaking with you on the phone. As mentioned, please email me the additional details I requested and I will have it reviewed immediately. As always we appreciate your patience and support! :smile5:

-Chad Koeller
RED SUPPORT

 

[Tim Morten]

Sorry but - at Arri is wait is 0 minutes.

That's because no one can afford to buy their cameras!

 

[Brent Carter]

Guys, we did have techs available but we had an issue with our phone system that IT at RED is looking in to.

BC